Open to opportunities

Khyri Dorsey

@khyridorsey

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Dedicated customer support representative with strong problem-solving skills.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

My name is Khyri Dorsey, and I am a dedicated customer support representative with a passion for delivering exceptional service. With experience at Uber Technologies, I have honed my skills in handling live chat and email support, resolving order and payment issues efficiently, and maintaining high customer satisfaction. My commitment to excellence has allowed me to thrive in fast-paced environments, ensuring that both customers and delivery partners receive the assistance they need.

In addition to my role at Uber, I have gained valuable experience in various positions, including as a Patient Transporter and Overnight Stocker. These roles have equipped me with strong organizational skills and the ability to work collaboratively in team settings. I am currently pursuing an Associate's Degree in Science, which further enhances my knowledge and capabilities in the workplace.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Uber Technologies Inc.

Jun 2023 - Dec 2024 (1 year 6 months)

Provided live chat and email support to customers and delivery partners, resolving order and payment issues promptly. Utilized Uber's internal support system to manage and close cases, maintaining high customer satisfaction.

Customer Support Live Chat Email Support Customer Satisfaction CRM Software Communication Problem Solving

Patient Transporter

Oak crest senior living

Dec 2022 - Apr 2023 (4 months)

Transported patients safely and efficiently within the healthcare facility. Ensured timely movement of patients to various departments for appointments and procedures.

Patient Transport Patient Care Time Management Communication

Overnight Stocker

Sam's Club

Dec 2021 - Apr 2022 (4 months)

Responsible for stocking shelves and organizing merchandise during overnight shifts. Ensured accurate fulfillment of products to maintain inventory levels.

Stocking Inventory Management Merchandising Organizational Skills Teamwork

Education

Degrees, certifications, and relevant coursework

Lackawanna College

Associate of Science, Science

Currently pursuing an Associate of Science degree at Lackawanna College, focusing on foundational scientific principles. Developing a strong academic background in various scientific disciplines.

Towson High Law & Public Policy

High School Diploma, Law & Public Policy

Completed high school education at Towson High Law & Public Policy, gaining a comprehensive understanding of various subjects. Engaged in studies related to law and public policy.