Kaylene Custis
@kaylenecustis
Customer service and administrative professional pursuing IT, delivering reliable support and organized scheduling.
United StatesWhat I'm looking for
I’m a detail-oriented customer service and administrative professional with experience in healthcare coordination, logistics support, and retail operations. I’ve handled customer-facing, time-sensitive requests—troubleshooting service issues, communicating with members and staff, and managing scheduling needs with a strong focus on accurate documentation.
Most recently, I worked as an After Hours Care Coordinator at Faith Medical Services and as a Customer Service Representative at Logisticare, assisting members with scheduling non-emergency medical transportation to healthcare appointments. I’m currently pursuing a Bachelor’s degree in Information Technology (In Progress) at Strayer University, and I’m seeking a remote opportunity where my customer support strengths, administrative abilities, and organization skills can help my team succeed while staying flexible.
Experience
Work history, roles, and key accomplishments
After Hours Care Coordinator
Faith Medical Services
Jan 2021 - Apr 2021 (3 months)
Troubleshot employee and client service issues during after-hours operations. Communicated with staff and clients to resolve scheduling and service concerns.
Customer Service Representative
Logisticare
Jan 2020 - Mar 2020 (2 months)
Assisted members with scheduling non-emergency medical transportation to healthcare appointments. Provided phone support while ensuring accurate documentation of member requests.
Prepared and fulfilled online grocery orders for customer pickup. Ensured order accuracy and quality while meeting strict fulfillment timelines.
Patrolled warehouse facilities to ensure safety and security of property. Monitored interior and exterior areas and reported incidents when necessary.
Package Handler
FedEx Ground
Mar 2018 - May 2018 (2 months)
Loaded trailers with packages for nightly shipments. Scanned packages and ensured accurate processing for outbound transport.
Operated a cash register and assisted customers at the service desk. Resolved customer inquiries and processed returns or exchanges.
Sales Associate
Pier 1 Imports
May 2016 - Nov 2016 (6 months)
Assisted customers with purchases and product questions. Stocked merchandise, assembled displays, and helped unload store shipments.
Education
Degrees, certifications, and relevant coursework
Strayer University
Bachelor's degree in Information Technology, Information Technology
2024 -
Pursuing a Bachelor’s degree in Information Technology remotely beginning in September 2024.
Indian River High School
High School Diploma, High School
Earned a High School Diploma, completed in May 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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