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Zahra Chiniwala

@zahrachiniwala

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Experienced business professional with 14+ years in key account management.

India

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What I'm looking for

I am seeking a role that allows me to leverage my expertise in account management and business development while contributing to a company's growth and success.

I am a seasoned business professional with over 14 years of experience in key account management, client retention, and sales strategy. My journey has been marked by significant achievements, including consistently exceeding targets and driving revenue growth through personalized client support. I played a pivotal role in achieving a remarkable 95% occupancy rate for our flagship operations, demonstrating my ability to optimize sales and enhance profitability within a short timeframe.

Throughout my career, I have managed key enterprise accounts for renowned companies such as Morgan Stanley, IBM, and Volvo, generating substantial annual revenue. My proactive engagement and solution-oriented approach have led to exceeding expansion and renewal targets, showcasing my commitment to delivering exceptional results. Currently, I am part of a core team responsible for driving revenue growth in the managed office sector, where I have successfully formulated sales strategies and executed large-scale transactions.

In addition to my professional accomplishments, I am passionate about animal welfare and have dedicated over 25 years to rescuing and rehabilitating animals in need. This commitment reflects my values of compassion and community involvement, which I carry into my professional life as well.

Experience

Work history, roles, and key accomplishments

Current

Manager, Managed Office

Current

WeWork India Management Limited

Sep 2019 - Jun 2023 (3 years 9 months)

Managed business development and key account management for WeWork in West India, achieving 101% of expansion targets and 113% of renewal targets. Oversaw 40+ high-value accounts, generating significant annual revenue and driving growth through personalized client support and strategic sales initiatives.

Key Account Management Client Relationship Management Sales Strategy Revenue Growth Support Business Development Stakeholder Engagement Cross Selling

Admin & Operations

Alfa Façade Systems Pvt. Ltd.

Dec 2016 - Aug 2019 (2 years 8 months)

Oversaw daily operations of office and factory units, collaborating with HR and administration teams. Focused on business development and market awareness for new product lines, recognized with a growth booster award for high renewal percentages.

Operations Management Business Development Administration Process Improvement Team Leadership Strategic Planning

Manager, Tenant Advisory Group

Cushman & Wakefield India

Mar 2010 - Aug 2014 (4 years 5 months)

Managed real estate portfolios for major accounts, achieving high NPS scores and handling complex leasing requirements. Developed business cases and ensured adherence to processes while identifying new business opportunities.

Real Estate Management Business Case Development NPS Market Analysis Client Communication Portfolio Management Process Adherence Strategic Partnerships

Channel Partner

CB Richard Ellis

Sep 2008 - Mar 2010 (1 year 6 months)

Facilitated business development and client engagement as a Channel Partner, focusing on residential services and expanding market reach.

Business Development Client Engagement Sales Strategy Networking Relationship Management Market Research Lead Generation

Executive, Residential Services Management

Lexagent Services Pvt. Ltd.

Feb 2008 - Sep 2008 (7 months)

Supported residential services management through business development initiatives, enhancing client relationships and service delivery.

Business Development Client Relationship Management Service Delivery Market Analysis Sales Support Communication Skills Team Collaboration Strategic Planning

Consultant

Kingfisher Airlines

Dec 2005 - Jan 2006 (1 month)

Provided data-driven insights and reporting as a consultant, contributing to operational improvements and strategic decision-making.

Data Analysis Reporting Consulting Communication Skills Problem Solving Team Collaboration Client Engagement

Education

Degrees, certifications, and relevant coursework

Symbiosis College of Arts and Commerce

Bachelor of Commerce, Commerce

2001 - 2004

Completed a Bachelor of Commerce (B.Com) with a focus on business principles, financial management, and accounting practices, preparing for a successful career in business management and operations.