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Khushboo Mange

@khushboomange

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Customer Success Manager across SaaS, IT training, and recruitment, with 95%+ client retention at Rank Me Now.

India

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What I'm looking for

I'm seeking Assistant Manager, Account Management, and Customer Success opportunities.

At Rank Me Now, I managed client acquisition and account growth for US-based B2B accounts, maintaining a 95%+ client retention rate through proactive requirement mapping. I also handled client communication through targeted email outreach and partnered with product and delivery teams on tailored growth solutions.

At Koenig Solutions Pvt. Ltd., I managed global enterprise account lifecycles and converted inbound inquiries into long-term IT training solutions while exceeding quarterly upselling and cross-selling targets. My experience also includes customer success for Recruitment-as-a-Service at Jobs Territory and qualifying inbound SaaS/ERP leads at Kernel.

Experience

Work history, roles, and key accomplishments

Growth Specialist

Rank Me Now

Dec 2025 - Aug 2026 (8 months)

Spearheaded client acquisition and account growth strategies for US-based B2B accounts, maintaining a 95%+ client retention rate. Managed end-to-end client communication via targeted email outreach and partnered with product and delivery teams to accelerate onboardings.

Customer Retention Account Growth Email outreach B2B Sales Client Communication Product Collaboration

Customer Success Manager

Jobs Territory

Oct 2025 - Dec 2025 (2 months)

Directed relationship management for high-value B2B accounts utilizing Recruitment-as-a-Service (RaaS) solutions. Conducted consultative discovery calls to align talent acquisition workflows with client hiring budgets and standardized cross-functional handoffs to shorten candidate placement cycles.

Customer Success Account Management Recruitment as a Service Consultative Selling Customer Relationship Management Cross functional Coordination

Customer Success Manager

Koenig Solutions Pvt. Ltd.

Dec 2022 - May 2025 (2 years 5 months)

Managed end-to-end account lifecycles for global enterprise accounts across North America, Europe, and the Middle East, maintaining high CSAT scores. Converted organic and inbound inquiries into long-term IT training solutions and orchestrated delivery workflows across time zones.

Account Management Customer Success IT Training Upselling Cross Selling CRM Sales Intelligence Pipeline Management Client Coordination

Inside Sales Executive

Kernel

Oct 2022 - Dec 2022 (2 months)

Qualified and nurtured inbound SMB leads for SaaS/ERP solutions, conducting requirements gathering and product presentations. Logged account data and interaction history in CRM platforms to optimize follow-up cadences and pipeline reporting.

Inside Sales Lead Qualification SaaS ERP CRM Pipeline Management Product Presentations