Open to opportunities

Aleen Pinto

@aleenpinto

Data-driven Client Success & Account Manager who drives revenue growth, retention, and expansion through KPI-first ownership.

India

Message

What I'm looking for

I’m looking for a customer success/account role where I can own revenue end-to-end, use KPI-driven analytics to prevent churn, and partner cross-functionally to grow ARR—especially in fast-paced, remote-first teams.

I’m a results-driven Client Success & Account Manager with 10+ years of professional experience owning revenue-critical accounts end-to-end—onboarding, growth, retention, and expansion—across SMB, mid-market, and enterprise portfolios.

I bring an ownership mentality and a data-driven, KPI-first approach to account management: reading performance data, diagnosing risk, and acting fast to drive measurable outcomes. In prior roles, I delivered 50% ARR growth, an 87% Gross Revenue Retention (GRR) rate, and saved 50% of at-risk accounts through proactive intervention, including €100K+ quarterly revenue recovery.

I’m comfortable operating independently in fast-paced, metrics-driven, remote-first environments, and I lead without authority by coaching and aligning cross-functional teams (Sales, Product, Engineering) toward shared account goals. I’ve built predictive retention frameworks that helped reduce SMB churn by 3–5% and shifted teams from reactive handling to proactive, data-driven engagement.

I also scale customer value beyond renewals: at ApplyPass, I scaled ARR from $4K to $250K in 12 months (300%+ growth), achieved a 92% retention rate with NPS 60+, and built a 600+ member customer community to generate referrals and expansion pipeline. Across my experience, I focus on churn reduction, escalation/problem-solving, QBR/C-suite engagement, and structured lifecycle programs that improve adoption, retention, and long-term net revenue outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager (SMB)

Current

TeamViewer

Aug 2025 - Present (11 months)

Owned end-to-end renewal pipeline, churn recovery, and expansion revenue for a 3,500+ customer portfolio across EMEA accounts, including individual-contributor enterprise deal closing. Drove 50% ARR growth, maintained 87% GRR, saved 50% of at-risk accounts, and delivered €100K+ quarterly revenue recovery while coaching a 3-person German-market team.

& Customer Success Account Management Renewals Expansion Revenue Upsell Cross Sell Account Health Onboarding QBRs Escalation Management Cross Functional Collaboration Coaching Salesforce HubSpot Data Driven Decision Making Performance Analytics

Manager, Customer Success

ApplyPass

Mar 2024 - Aug 2025 (1 year 5 months)

Owned the end-to-end customer lifecycle for 30+ high-value accounts, including pipeline, onboarding, health monitoring, QBRs, upsell, and expansion. Scaled ARR from $4K to $250K in 12 months, achieved 92% retention with NPS 60+, reduced churn by 25%+ through proactive lifecycle engagement, and led a 7-person team while building a 600+ member customer community.

& Customer Success Account Management Onboarding Customer Health Monitoring QBRs Upsell Cross Sell Expansions Retention NPS Coaching Mentorship Community Building Performance Analytics Cross Functional Collaboration Salesforce HubSpot

Customer Success Manager

Outco Inc

Mar 2022 - Mar 2024 (2 years)

Managed a 500+ user SaaS portfolio as the primary point of contact for customer escalations, focusing on retention, adoption, and account expansion. Improved NPS from 40 to 60, maintained 85–90% quarter-over-quarter retention, and drove incremental revenue through upsell and referral programs in partnership with Sales and Product.

& Customer Success Account Management User Retention Customer Escalation Adoption NPS Churn Management Upsell Referral Programs Account Expansion Cross Functional Collaboration

Customer Success Manager (Lead)

Interview Kickstart

Dec 2020 - Mar 2022 (1 year 3 months)

Led a team of 7 CSMs managing global customer accounts across onboarding, adoption, and renewal motions. Improved onboarding and engagement processes to increase retention and revenue per customer, mentored CSMs in consultative account management, and built lifecycle engagement frameworks adopted across the team.

& Customer Success Team Leadership Onboarding Adoption Renewals Retention Mentorship Coaching