Seeking senior Customer Success, Strategic Accounts and Customer Growth roles with US and European companies. Experienced in North American SaaS onboarding, adoption, retention, renewals and expansion. Based in India, open to remote work or relocation with employer support. I use AI to improve account research and customer operations.
Open to opportunities
jaiveer manhas
@jaiveermanhas
Customer Success Manager at Gushwork, using an AI agent for account research and helping 10+ accounts generate measurable ROI.
IndiaWhat I'm looking for
At Gushwork, I onboarded an initial portfolio of 15 accounts representing approximately $180K ARR and own the customer lifecycle from onboarding through renewals and expansion. More than 10 accounts are already generating measurable ROI through qualified lead generation.
At Birdeye, I managed 55+ mid-market and enterprise accounts representing $1.5M+ ARR, contributing to 110%+ NRR across the portfolio. I also built and tested an AI agent for account research, customer analysis, meeting preparation and risk identification, and continue refining it through real-world account management use cases.
Experience
Work history, roles, and key accomplishments
GU
Current
Customer Success Manager
Gushwork
Jun 2026 - Present (4 months)
Onboarded and managed a portfolio of 15 accounts representing $180K ARR, owning the full customer lifecycle. Ranked among top 3 performers in a cohort of 16 new CSMs.
Senior Customer Success Manager
Birdeye
Jan 2022 - Jun 2025 (3 years 5 months)
Managed 55+ mid-market and enterprise accounts representing $1.5M+ ARR, leading QBRs and executive engagement. Contributed to 110%+ NRR through retention and expansion strategies.
AD
Enterprise Sales Consultant
Alep Digital
Jun 2020 - Oct 2021 (1 year 4 months)
Led international market expansion into North America and India, acquiring 44 new clients. Drove a 25% regional revenue increase and improved client sales by 35% through Amazon SEO.
LI
Founder / Business Entrepreneur
La Voglia Hospitality Industry
May 2017 - Mar 2020 (2 years 10 months)
Founded and managed all operations, increasing customer retention by 25% and reducing costs by 15%. Led a team to elevate satisfaction scores by 30%.
PL
Senior Sales Executive
Prime Technologies LLC
Jan 2015 - Mar 2017 (2 years 2 months)
Exceeded $20K monthly sales targets through consultative selling of software and security solutions. Mentored new hires to full productivity within 90 days.
KI
Customer Care Executive
Krissar Infotech
Jan 2012 - Jul 2014 (2 years 6 months)
Spearheaded customer retention and upselling for the Citi Cards portfolio, maintaining 80+ monthly quality scores. Promoted from Intern to Executive within six months.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration degree from Sikkim Manipal University, completed in 2014.
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
2800k+ INR
Social media
Job categories
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