Akshay Sharma

I’m a Customer Success and Key Account Management professional with 8+ years of B2B SaaS experience across MarTech, FinTech, LogisticsTech, and US Healthcare verticals. I specialize in owning mid-market and enterprise accounts end-to-end, from onboarding and adoption through renewal and expansion.

My work sits at the intersection of revenue and relationships. I carry expansion targets, grow NRR through structured upsell and cross-sell, and manage C-level stakeholder relationships across complex enterprise accounts.

I’ve also built and led CS teams, designing playbooks, health score frameworks, and performance structures that improve team output and customer outcomes simultaneously.

Outside of work, I’m based in Gurugram, India, and am open to remote-first roles with global SaaS companies where I can own a high-value book of business and contribute meaningfully to retention and growth.