Open to opportunities

Komall User

@komalluser

Message

I drive enterprise SaaS adoption, retention, and account growth.

India

Message

What I'm looking for

I'm looking to continue driving enterprise customer adoption, retention, and account growth in B2B SaaS, partnering cross-functionally to solve customer challenges and deliver measurable value.

At POD.ai, I own high-value B2B SaaS accounts across onboarding, platform adoption, QBRs, retention, and account expansion.

I work directly with enterprise stakeholders to turn business objectives and operational requirements into actionable solutions with Sales, Product, and Operations teams. I use platform enablement, usage analysis, and value mapping to drive adoption and customer value.

I manage 5–6 enterprise accounts per cycle representing up to ₹1 Cr in annual revenue, maintaining 100% retention and zero churn. I also lead performance reviews, manage sensitive escalations, and identify cross-sell and up-sell opportunities.

Previously at Gingerpan Swapcart, I managed relationships across 200+ outlets, led a client-facing team, exceeded ₹10L+ monthly revenue targets, and contributed to 10% revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Manager – Client Engagement

Current

POD.ai (Calyxpod Talent Solutions)

Jan 2022 - Present (4 years 8 months)

Owns a portfolio of high-value B2B SaaS accounts, managing onboarding, adoption, QBRs, and escalations. Drives retention and growth through value realization and cross-sell/up-sell opportunities.