Open to opportunities

Khulile Nxumalo

@khulilenxumalo

Message

Experienced customer-focused professional skilled in supply chain, risk management, and generative AI.

Eswatini

Message

What I'm looking for

I seek remote roles that leverage my logistics, customer-service, and sales expertise, offering growth, impact, and collaborative, human-centred teams.

I am a driven, adaptable professional with academic strengths in Communication Science, Supply Chain & Risk Management, and Generative AI. I bring a passion for technology, problem-solving, and delivering human-centred service.

My background includes progressive customer service, telesales, and field sales roles at DHL and frontline banking and administration roles at Standard Bank and Thyme Workshop. I have a track record of managing client portfolios, resolving complex shipment and customs queries, and meeting sales targets.

I completed a BCom in Supply Chain & Risk Management (2024) and a BA in Communication Science (2007), and hold certifications in Generative AI, HIV Counselling & ICDL, and Business Management & Leadership. I combine academic knowledge with practical experience in logistics, operations coordination, and customer engagement.

I am available for remote global work, offer maturity and reliability, and seek roles where I can apply my logistics and client-relations expertise while contributing to innovation and service excellence.

Experience

Work history, roles, and key accomplishments

Field Sales Executive

DHL International

Jan 2019 - Sep 2020 (1 year 8 months)

Managed and expanded a portfolio of corporate and SME clients, delivering logistics and express shipping solutions and converting new business opportunities to grow revenue and strengthen client relationships.

Sales Account Management Lead Generation Client Relationship Management Logistics B2B Sales Customer Engagement

Telesales Executive

DHL International

Jan 2018 - Dec 2018 (11 months)

Conducted outbound sales calls to generate new business, educated customers on shipping products and processes, and consistently met or exceeded monthly sales targets.

Telesales Cold Calling Customer Education Sales Targets CRM Remote Support Lead Conversion

Customer Service Advisor

DHL International

Jan 2015 - Dec 2018 (3 years 11 months)

Supported domestic and international shipment queries, resolved tracking, customs, and documentation issues, coordinated with operations and customs to ensure timely movement and managed escalations.

Customer Service Shipment Tracking Escalation Management Documentation

Customer Service Consultant

Standard Bank

Jan 2008 - Jan 2011 (3 years)

Provided front-line customer service and product promotion, managed cheque and card requests, handled cash/teller duties and assisted with account and foreign exchange queries to maintain service quality.

Customer Service Cash Handling Product Promotion Foreign Exchange

Office Administrator

Thyme Workshop

Jan 2006 - Jan 2007 (1 year)

Managed reception, diary scheduling, invoicing, supplier coordination, credit control and bank reconciliation, and produced reports while operating QuickBooks to support business administration.