Open to opportunities

Zanele Vilane

@zanelevilane

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Dedicated customer success professional with over a decade of experience.

Eswatini

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What I'm looking for

I am seeking a fully remote opportunity that allows me to provide exceptional customer service and contribute to client retention and growth.

I am a dedicated and enthusiastic customer success professional with over a decade of experience in customer-facing roles. My expertise lies in supporting clients through various channels, including email, phone, chat, and social media. I am adept at onboarding new customers, resolving issues, and ensuring high satisfaction through proactive support. My strong communication skills and passion for helping people succeed drive my commitment to providing top-tier customer service.

In my current role as a Customer Support & Sales Assistant at Hawkers Centre, I build strong customer relationships by delivering friendly, solution-oriented support across both in-store and remote channels. I manage payments, handle online order tracking, and provide after-sales support while also delivering product knowledge training during new staff onboarding. Previously, as a Call Centre Sales Agent at Market South Africa, I engaged with customers through high-volume outbound calls, consistently surpassing monthly targets while maintaining quality service. My experience has equipped me with the skills necessary to thrive in a remote customer success role.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Sales Assistant

Current

Hawkers Centre

Aug 2020 - Present (4 years 11 months)

Built strong customer relationships by providing friendly, solution-oriented support across in-store and remote channels, including phone and WhatsApp. Managed payments via POS, updated inventory, and supported online order tracking with after-sales assistance. Delivered product knowledge training to new staff and monitored customer satisfaction to suggest process improvements.

Customer Relationship Management Inventory Management Product Training

Call Centre Sales Agent

Market South Africa Call Centre

Oct 2011 - Dec 2018 (7 years 2 months)

Engaged with customers through high-volume outbound calls, promoting financial services for clients such as Standard Bank, Nedbank, TFG, and Edcon. Consistently met and surpassed monthly sales targets while maintaining high-quality service standards. Managed CRM databases to update records, track interactions, and follow up on leads, effectively handling objections and retaining clients through pe

Outbound Sales Financial Services Sales CRM Management Objection Handling

Education

Degrees, certifications, and relevant coursework

Eswatini College of Theology

Certificate, Psychosocial Counselling

Completed a comprehensive program in psychosocial counselling. The curriculum focused on developing skills to provide support and guidance.

ImraTech Academy

Certificate, Call Centre Operations

Obtained a certificate in Call Centre operations, covering both inbound and outbound call handling. The training equipped me with essential skills for customer engagement and sales.

Mhlatane High School

IGCSE Certificate, General Studies

Successfully completed the International General Certificate of Secondary Education. This program provided a strong foundation in various academic subjects.