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Sihle Lukhele

@sihlelukhele

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I’m an Admin & Operations professional who uses data and customer support to drive measurable results.

Eswatini

Message

What I'm looking for

I’m looking for a remote Operations, Project Support, or AI Data role where I can use my organization, customer support, and data analysis skills to streamline workflows, manage stakeholders, and deliver measurable results with high accuracy.

I’m an Admin & Operations professional based in eSwatini, with 2+ years of experience supporting B2B relationships, customer service, and data-driven sales. I bring a detail-oriented approach, aiming for accuracy and smooth workflows across remote operations.

In my current role at Select Limited, I drive corporate onboarding and client registration using the Pivot Select System for 50+ companies, maintaining 99% compliance with zero payment delays. I resolve 90%+ of customer queries and complaints within 24 hours through phone, email, and WhatsApp, while coordinating with HR and management to streamline documentation and approvals. I also analyze regional sales data in Excel and Google Sheets to identify trends that helped grow debit order products by 75% and uncover untapped corporate segments.

Earlier roles strengthened my foundation across operations, project coordination, and customer support—from inventory and CRM management with 99% accuracy to assisting with basic accounting, invoicing, and client billing documentation. I’m now seeking a remote Operations, Project Support, or AI Data role where I can apply my organizational strength, stakeholder communication, and problem-solving skills to deliver consistent outcomes.

Experience

Work history, roles, and key accomplishments

Current

Sales Executive (B2B Relations)

Current

Select Limited

May 2025 - Present (1 year 2 months)

Drive corporate entity onboarding and client registration for B2B relationships using the Pivot Select System. Resolve customer queries within 24 hours, manage high-value relationships, and analyze regional sales data to grow debit order products.

Pivot Select System Onboarding B2B Customer Support Phone Support Email Support Excel Google Sheets Data Analysis Debit Order Products Stakeholder Engagement HR Compliance Payroll Deduction Workflows Customer Retention

Sales Consultant

Select Limited

Mar 2024 - May 2025 (1 year 2 months)

Conduct direct sales and lead generation for Select Limited financial products, meeting and exceeding monthly targets. Guide clients through application, documentation, and compliance verification, while building relationships with HR and payroll representatives.

Direct Sales Lead Generation Documentation Compliance Stakeholder Engagement

Customer Sales Agent

Eswatini Mobile

Jan 2018 - Jan 2020 (2 years)

Process customer queries and support SIM card sales and onboarding for 200+ clients per month. Manage inventory and petty cash, maintain CRM records, and support brand campaigns with high accuracy.

Customer Support Customer Onboarding Inventory Management Petty Cash Reconciliation Brand Campaigns

Customer Sales Agent

MTN Eswatini

Jan 2017 - Jan 2018 (1 year)

Handle customer service for retail operations and support inventory management activities. Manage stock counts and cash management, and contribute to sales reporting.

Customer Service Stock Count Cash Management Inventory Management Sales Reporting

Project Manager

SARFED

Jan 2022 - Present (4 years 6 months)

Support economic research through data collection and project coordination. Prepare field reports, analyze development trends, lead a team with strategies and resource allocation, and compile project submissions.

Economic Research Data Collection Project Coordination Field Reporting Team Leadership Resource Allocation Project Submission Evaluation

Accounting & Operations Assistant

Print Design Pty (Ltd)

Jan 2016 - Present (10 years 6 months)

Support basic accounting operations including invoicing and client billing documentation. Assist with inventory management and coordinate client delivery timelines to maintain service standards.

Invoicing Inventory Management Operations Support Client Coordination

Education

Degrees, certifications, and relevant coursework

Irish University Business School

Bachelor of Science (BSc) (Hons), Business Management and Administration

Earned a BSc (Hons) in Business Management and Administration. Studied modules including Strategic Management, Financial Accounting, Market Analysis, Business Communication, and Organizational Behavior.