Buyisile Nsibande
@buyisilensibande
Results-driven stakeholder and business development professional with 7+ years across finance.
EswatiniWhat I'm looking for
I’m a results-oriented professional with over 7 years of experience spanning stakeholder engagement, communication, administration, business development, customer relations, and information coordination across telecommunications, insurance, and financial services. I’m known for managing organisational information, producing clear reporting, and supporting strategic objectives while maintaining strong internal and external relationships.
In my recent role as a Business Development Officer, I build and sustain enterprise client relationships, document SLAs, maintain accurate client records, and use database systems to track interactions and opportunities. Previously, as a Retirement Funds Consultant and Insurance Sales Consultant, I coordinated plan administration, prepared compliance and client meeting packs, researched benefits options using data analysis, and stayed current on regulatory changes. I also bring strong operational discipline from call centre work, including training others and de-escalating high-volume customer inquiries.
Experience
Work history, roles, and key accomplishments
Built and sustained relationships with enterprise clients, documenting SLAs and ensuring alignment across legal, finance, and administration teams. Maintained client records using database systems, prepared service/pricing information, and ensured data privacy protocols for sensitive information.
Retirement Funds Consultant
Tibiyo Insurance Group
Jan 2019 - Jan 2024 (5 years)
Served as primary liaison for retirement contributions, refunds, and administrative changes, maintaining client rapport and managing a repository of plan documents and records. Researched regulatory and legal updates, produced analytical reports to recommend benefits plans, and documented complaint resolutions and service adjustments.
Insurance Sales Consultant
United Holdings
Apr 2019 - Nov 2019 (7 months)
Recommended insurance policies based on client needs analysis and processed loan applications, renewals, and claims while maintaining accurate electronic and print records. Assisted clients with claims and communicated policy and loan application statuses clearly.
Call Centre Representative
MTN Eswatini
Jan 2017 - Jan 2019 (2 years)
Handled high-volume customer inquiries by updating and documenting customer account information and de-escalating complaints with empathy and professionalism. Trained new employees on customer management policies and system navigation and supported troubleshooting and website navigation for customers.
Sales Agent Intern
Select Management Services
Jan 2016 - Jan 2017 (1 year)
Processed loan applications and related documentation by evaluating creditworthiness and documenting findings within specified limits. Reached out to customer leads by calling, interviewed applicants for eligibility, and maintained interaction logs to support future reference.
Education
Degrees, certifications, and relevant coursework
Botho University
BSc (Honours) in Business Management, Business Management
Completed a BSc (Honours) in Business Management at Botho University in Gaborone.
Limkokwing University of Creative Technology
Associate Degree in Business Management, Business Management
Completed an Associate Degree in Business Management at Limkokwing University of Creative Technology in Mbabane.
St Theresa’s High School
SGCE O’Level Certificate
Earned an SGCE O’Level Certificate at St Theresa’s High School in Manzini.
Tech stack
Software and tools used professionally
Availability
Location
EswatiniAuthorized to work in
Job categories
Skills
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