Open to opportunities

Briston Gonsalves

@bristongonsalves

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Key Accounts Supervisor specializing in client growth, negotiations, and logistics.

Eswatini

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What I'm looking for

I’m looking for a role where I can own key-client relationships, negotiate contracts, and drive reliable reporting and logistics—using my sales, invoicing, and problem-solving experience to help revenue grow.

I’m a Key Accounts Supervisor focused on building long-term client relationships, resolving complaints, and driving results through clear reporting and collaboration across internal teams.

In my current role, I act as the main point of contact between key clients and internal teams, supervise the account team, and develop customized solutions based on clients’ needs. I negotiate contracts, manage deadlines, and support end-to-end delivery through quotations, invoicing, logistics (collections and deliveries), and physical dispatch/receiving.

Earlier, I built a strong commercial foundation as a Sales Representative, where I maintained client relationships, grew my clientele base, and conducted surveys to understand product needs. Before that, I gained operational and documentation discipline through warehouse and inventory work, including receiving/dispatching stock, stock controlling, FIFO expiry monitoring, invoicing, claims/credits, and monthly stock take reporting.

I’m also continuing my education with a BCOM, and I bring office administration experience from a short Legal Advisor Assistant program (minutes writing, evaluating complaints, and document handling). I’m self-driven, reliable, and computer literate—committed to efficient execution and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Key Accounts Supervisor

Current

Ndou Investments (PTY) Ltd

Develops and sustains key client relationships by resolving complaints and acting as the main liaison between clients and internal teams. Oversees account teams and coordinates invoicing, quotations, logistics, dispatch/receiving, and import/export declarations while reporting to managing directors.

Key Account Management Contract Negotiation Invoicing Logistics Coordination Team Supervision

Legal Advisor Assistant

Municipal Council of Manzini

Supported complaint handling by reading and evaluating public issues and writing minutes for organizational records. Performed administrative tasks including document printing/filling, email sorting, and running assigned errands.

Document Management Administrative Support Reporting

School Prefect

St Paul’s Methodist High School

Monitored and led students through daily supervision, delegating tasks and reporting weekly duties to superiors. Practiced public speaking and managed student orders to support school operations.

Student supervision Delegators Public Speaking Leadership Order Taking Task Coordination

Cashier

Moneni Total Filling Station

Provided customer service while controlling stock, completing cash-up processes, and supporting banking activities. Managed day-to-day cashier responsibilities to ensure accurate transactions and inventory handling.

Customer Service Cash Handling Banking Support

GRV Clerk

Khuba Traders

Managed receiving and dispatching of stock, including invoicing, pricing, and purchase order evaluation. Coordinated claims/credits, ensured FIFO expiry monitoring, supported logistics and deliveries to branches, and produced monthly stock-take reports.

Stock Receiving And Dispatch Invoicing Pricing Purchase Order Evaluation FIFO Expiry Monitoring Claims Logistics Coordination Stock Taking

Sales Representative

Junior Achievement Company

Marketed and presented products, building and maintaining strong client relationships to grow a customer base. Conducted product surveys, handled customer care, and compiled daily duty reports while supporting quality control.

Customer Relationship Management Product Marketing Client Servicing Survey Public Relations Customer Care Report Writing Quality Control

Education

Degrees, certifications, and relevant coursework

Regent Business School

Bachelor of Commerce (BCOM), Commerce

Currently pursuing a 2-year BCOM degree. Coursework is focused on undergraduate commerce studies.

St Paul’s Methodist High School

SGCSE Certificate, General Education

Activities and societies: School prefect (2 years): monitored and led students, public speaking, delegation, supervision, and weekly reporting.

Earned an SGCSE Certificate. Completed student leadership responsibilities as a school prefect for two years.

Junior Achievement Company

Entrepreneurship Program Certificate and Job Shadowing Certificate, Entrepreneurship

Activities and societies: Entrepreneurship training and job shadowing via Junior Achievement.

Completed an Entrepreneurship Program Certificate through Junior Achievement. Also completed a job shadowing certificate focused on workplace exposure.

Regent Business School

Higher Certificate in Business Management, Business Management

Activities and societies: Business Management; Business Communication; Business Information Systems; Financial Management; Entrepreneurship and Small Business Management; Marketing Management.

Completed a Higher Certificate in Business Management. Studied core business areas including business communication, information systems, financial management, entrepreneurship, and marketing management.