Khatchig Ghazarossian

Supervise daily operations of the reservation department, monitor team performance, and ensure alignment with company objectives. Track KPIs, provide reports to the Commercial Director, and conduct coaching sessions to improve team performance.

Managed bookings and guest inquiries across multiple channels, conducted outbound calls to promote offers, and coordinated with revenue and business development teams. Built relationships with travel agencies and ensured excellent customer service.

Strategically planned and managed logistics, warehouse, transportation, and customer services. Resolved problems and complaints while meeting cost, productivity, accuracy, and timeliness targets.

Submitted and reconciled expense reports, managed business accounts, and prepared financial statements. Organized meetings, booked travel arrangements, and scheduled appointments.

Assisted in overseeing daily operations, team performance, and workflow efficiency to achieve business objectives. Supported management with staff coordination, reporting, customer service, and administrative functions.

Managed invoicing, billing processes, and account reconciliations to ensure accurate financial records. Followed up on outstanding payments and resolved billing inquiries.

Assisted with accounting operations, financial record maintenance, and transaction processing. Supported loan administration by reviewing applications and preparing documentation.

Supervised cashier operations, cash handling procedures, and daily financial reconciliations. Managed payroll processing, employee records, and salary disbursements.

Completed a Bachelor of Banking and Finance.

Completed high school diploma with focus on Accounting and Computer.