At MOGO UCO, I lead and coordinate the outbound call center and sales support team, monitor daily performance, and work toward departmental targets. I develop sales and customer communication strategies and track KPIs to help improve conversion and service quality.
I support team members through coaching, performance monitoring, and feedback, and coordinate with internal departments to keep sales processes running smoothly. I also handle customer-related issues and identify opportunities to improve workflows and team productivity.
At FAST TICKET LLC, I built and maintained client relationships, managed accounts, and coordinated with internal teams to meet client expectations. I handled renewals and upselling opportunities, resolved client issues, and prepared performance reports for senior management.
Earlier, at FAST SHIFT LLC, I provided customer consultations through phone and online channels and handled outbound calls, surveys, and marketing research. At IMEX GROUP, I worked as a Sales Manager, managing sales staff and customer service while reviewing sales reports and stock.
