Edgar Yeghikyan
@edgaryeghikyan
Experienced B2B/B2C Customer Success Professional with proven management skills.
What I'm looking for
I am a dedicated B2B Account Manager and Customer Success Professional with over four years of experience in enhancing customer relationships and driving profitability. My journey has equipped me with excellent management and interpersonal skills, enabling me to create and implement effective customer relationship policies that significantly improve company performance.
Throughout my career, I have successfully managed B2B and B2C customer accounts, focusing on order management and traffic generation through innovative marketing strategies. My educational background in Financial Engineering and Marketing, combined with hands-on experience in various industries, has allowed me to develop a keen understanding of customer needs and market dynamics. I am passionate about leveraging my skills in email marketing, SEO, and social media marketing to foster customer satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Senior B2B / B2C Sales Manager
Chip Dip Armenia
Jan 2022 - Present (3 years 6 months)
Managed B2B/B2C sales, overseeing order management and implementing email marketing, SMM, and SEO strategies. Successfully engaged new traffic via local tools and managed marketing strategies.
B2B Account Manager
Local Express
Jan 2022 - Present (3 years 6 months)
Managed B2B/B2C accounts for online grocery stores in USA and Canada, focusing on traffic generation and affiliate marketing. Developed financial forecasts, profit-increasing plans, and marketing activities.
B2B Country Manager
Fructidor
Jan 2022 - Present (3 years 6 months)
Managed B2B country operations, working with partner databases in France, Germany, Netherlands, US, and Canada. Engaged high-quality traffic via SEO, PPC, email, and SMS marketing, and optimized traffic using Google Analytics.
B2B Account Manager
Digitain
Jan 2022 - Present (3 years 6 months)
Managed international partners in the gaming industry, focusing on affiliate marketing and high-quality traffic engagement. Developed customer engagement plans and optimized partners' websites.
B2B Senior Customer Success Manager
Honeywell International Inc.
Jan 2020 - Present (5 years 6 months)
Provided B2B partner care in the French and Canadian security systems market, managing order creation and logistics solutions. Prepared and delivered training courses for new employees.
International B2B Specialist
VEO Worldwide Services CSJC
Jan 2020 - Present (5 years 6 months)
Worked in German and UK markets, finding clearance stocks in Europe and negotiating purchases. Managed orders for the NOZ hypermarket chain.
Accounting Specialist
Accounting Principals Inc.
Jan 2019 - Present (6 years 6 months)
Assisted with accounting tasks and financial record keeping. Supported the team in various accounting operations.
Business Development Specialist
ML Compenents Gmbh
Jan 2018 - Present (7 years 6 months)
Contributed to business development initiatives. Assisted in market research and strategy formulation.
Marketing Specialist
108 Promenade
Jan 2017 - Present (8 years 6 months)
Supported marketing activities and campaigns. Assisted in content creation and promotional efforts.
Education
Degrees, certifications, and relevant coursework
WSB University
Master of Financial Engineering, Financial Engineering
2017 - 2019
Activities and societies: European Business Model Comp. Winner (2019), European Business Model Comp. Finalist (2019, 2018)
Focused on advanced financial concepts and engineering principles. Developed expertise in quantitative analysis and financial modeling.
French University in Armenia (UFAR)
Bachelor of Marketing and Economics, Marketing and Economics
2013 - 2017
Studied core principles of marketing and economics. Gained foundational knowledge in market analysis and economic theories.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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