Open to opportunities

Edgar Yeghikyan

@edgaryeghikyan

Message

Experienced B2B/B2C Customer Success Professional with proven management skills.

Armenia

Message

What I'm looking for

I am looking for a role that values customer success, offers growth opportunities, and fosters a collaborative environment.

I am a dedicated B2B Account Manager and Customer Success Professional with over four years of experience in enhancing customer relationships and driving profitability. My journey has equipped me with excellent management and interpersonal skills, enabling me to create and implement effective customer relationship policies that significantly improve company performance.

Throughout my career, I have successfully managed B2B and B2C customer accounts, focusing on order management and traffic generation through innovative marketing strategies. My educational background in Financial Engineering and Marketing, combined with hands-on experience in various industries, has allowed me to develop a keen understanding of customer needs and market dynamics. I am passionate about leveraging my skills in email marketing, SEO, and social media marketing to foster customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Current

Senior B2B / B2C Sales Manager

Current

Chip Dip Armenia

Jan 2022 - Present (3 years 6 months)

Managed B2B/B2C sales, overseeing order management and implementing email marketing, SMM, and SEO strategies. Successfully engaged new traffic via local tools and managed marketing strategies.

Email Marketing SEO Logistics Management Traffic Engagement Marketing Strategy Stock Management

B2B Account Manager

Local Express

Jan 2022 - Present (3 years 6 months)

Managed B2B/B2C accounts for online grocery stores in USA and Canada, focusing on traffic generation and affiliate marketing. Developed financial forecasts, profit-increasing plans, and marketing activities.

Traffic Generation Social Media Marketing Affiliate Marketing PPC Google Ads Email Marketing SEO CRM Financial Forecasting

B2B Country Manager

Fructidor

Jan 2022 - Present (3 years 6 months)

Managed B2B country operations, working with partner databases in France, Germany, Netherlands, US, and Canada. Engaged high-quality traffic via SEO, PPC, email, and SMS marketing, and optimized traffic using Google Analytics.

B2B Country Management Database Management SEO PPC Email Marketing SMS Marketing Google Analytics Importer Exporter Matching

B2B Account Manager

Digitain

Jan 2022 - Present (3 years 6 months)

Managed international partners in the gaming industry, focusing on affiliate marketing and high-quality traffic engagement. Developed customer engagement plans and optimized partners' websites.

Affiliate Marketing Traffic Engagement Email Marketing SEO PPC Jira Sportsbook System Power BI

B2B Senior Customer Success Manager

Honeywell International Inc.

Jan 2020 - Present (5 years 6 months)

Provided B2B partner care in the French and Canadian security systems market, managing order creation and logistics solutions. Prepared and delivered training courses for new employees.

SAP Order Management Training Delivery Partner Care