Open to opportunities

Tereza Velikyan

@terezavelikyan

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Sales manager and logistics agent specializing in freight brokerage, customer care, and travel-ready planning.

Armenia

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What I'm looking for

I’m looking for a logistics and sales role where I can drive partnerships, manage freight operations end-to-end, and improve customer outcomes. I want a team that values market insight, clear processes, and fast problem-solving.

I’m a results-oriented sales manager/logistic agent specialist with 9+ years of experience in logistics and tourism. I’m goal-oriented and skilled in conducting market research, handling customer needs, and keeping operations moving smoothly.

In my logistics roles, I make deals with brokerage companies in the USA, take and sell orders across 50 states, and coordinate the full process for truck drivers, including deliveries and pickups. I also focus on generate freight bills and invoices, plus credit risk management and sales ledger administration through LFY Factoring.

Across customer service and travel operations, I respond to customer requests, solve problems, and handle telemarketing and billing-related paperwork. As a Tour Manager, I arrange flights, insurance, and accommodation using a booking system, advise clients on visas and passports, manage complaints/refunds, and keep clients up to date with changes.

Experience

Work history, roles, and key accomplishments

Current

Logistic Freight Broker

Current

White Star Brokerage

May 2021 - Present (5 years 1 month)

Handles U.S. freight brokerage by taking and selling orders across states and coordinating the full logistics workflow. Arranges deliveries and pickups for truck drivers to support shipment execution.

Freight Brokerage Order Processing Pickup Coordination Delivery Coordination Logistics Coordination U.S. Distribution Management Vendor Driver Communication

Organization Tour Manager

EliteVoyageTravel

Nov 2023 - May 2024 (6 months)

Arranged flights, insurance, and accommodation using a booking system, and advised clients on travel plans. Managed travel documentation support and handled complaints, refunds, and client updates for itinerary changes.

Flight Arrangement Insurance Coordination Accommodation Planning Visa Passport Guidance Complaint Handling

Logistic Freight Broker

SGSH Group LLC

May 2017 - Jan 2021 (3 years 8 months)

Managed freight brokerage by taking and selling orders across the U.S. and coordinating logistics for deliveries and pickups. Coordinated the end-to-end process with truck drivers to ensure timely shipment execution.

Freight Brokerage Order Management Logistics Coordination Delivery Coordination Sales Support

Customer Service Specialist

Global Calline

Mar 2012 - Jun 2015 (3 years 3 months)

Answered all customer phone calls and helped resolve customer issues. Provided support through direct communication to address problems and inquiries.

Customer Service Communication Time Management

Manager- Accountant

Serzh Computers LLC

Jan 2010 - Jan 2012 (2 years)

Handled organizational tasks and solved operational issues, including telemarketing and billing-related paperwork. Supported end-to-end administrative coordination across day-to-day activities.

Telemarketing Administrative Coordination Communication Time Management Customer Account Support