I've delivered compliant, human-centred support at HMRC, explaining complex Corporation Tax and PAYE legislation while handling sensitive calls, protecting data, and meeting quality targets. Previously at Birmingham Dental Hospital, I coordinated outpatient clinics, maintained patient records, and supported smooth orthodontic procedures.
My background also includes collections support at BNP Paribas, luxury client service at Yves Saint Laurent, and hands-on patient care across NHS, agency, and private care settings. I bring clear communication, emotional intelligence, strong organisation, and experience supporting diverse customers and patients in high-pressure environments.
