Open to opportunities

Emad Kashy

@emadkashy

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Customer service professional combining critical thinking and data analysis to resolve issues under pressure.

United Kingdom

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What I'm looking for

I’m looking for a role where I can solve customer issues with clear communication, stay calm under pressure, and use my Excel/data analysis skills to improve control and outcomes—while working as part of a team with evolving, measurable targets.

I’m a hardworking, outgoing, practical-minded customer service professional who constantly strives to improve. I bring critical thinking, confidence, flexibility, and the ability to handle pressure when new challenges land.

In my current role as a Customer Expert for Teleperformance, I handle a constant inbound workflow with short breaks in between and deliver work to a high standard of control every time. I focus on consistent performance while keeping customer outcomes steady, even when targets and priorities shift.

Previously at Accenture as a Customer Service Advisor (Complaint handler), I built one-to-one rapport with customers facing long-term issues. I managed complaints using telephony skills for inbound and outbound contacts, strong communication, platform management, and advanced Excel proficiency to support control and resolution.

I’ve also supported debt and case work, including HMRC Debt management experience using tax systems such as PAYE, VAT, and COTAX. Earlier, I trained as a Project Support Assistant, providing Level 1 support for an exam platform of over 4,000 users, plus quality assurance and time-sensitive project management experience—so I’m comfortable working across systems, people, and priorities.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Expert

Current

Teleperformance

Jan 2026 - Present (5 months)

Handled a high-volume inbound workflow and consistently produced work to a high standard of control. Managed customer interactions and resolved issues through focused data handling and conflict resolution.

Customer Service Data Analysis Conflict Resolution Quality Control Time Management

Customer Service Advisor

Accenture

Nov 2023 - Sep 2024 (10 months)

Worked as a complaint handler, building one-to-one rapport with customers experiencing long-term issues. Managed inbound and outbound customer contacts under pressure while resolving challenging situations and meeting operational targets.

Complaint Handling Telephony Conflict Resolution Problem Solving Communication Time Management

Debt Management Case Worker

HMRC

Feb 2023 - Sep 2023 (7 months)

Supported debt management case work by applying knowledge of tax systems including PAYE, VAT, and COTAX. Collaborated with a larger team to help meet department targets while handling sensitive customer interactions.

Debt Management VAT Computer Literacy Team Collaboration COTAX

Customer Assistant

Marks & Spencer

Aug 2022 - Nov 2022 (3 months)

Provided customer service and applied retail selling techniques to support product and feature communication. Worked effectively as part of a team, focusing on communication and relationship-building in a fast-paced retail environment.

Retail Customer Service Product Knowledge Communication Teamwork Relationship Building Customer Support

Project Support Assistant

Credit Services Association (CSA)

Aug 2021 - Feb 2022 (6 months)

Provided level 1 support for an exam platform with over 4,000 users. Supported time-sensitive activity through reliable coordination and customer/employee interaction.

Project Support Exam Platform Support User Support Problem Solving Communication