Looking for a job

Pujaa User

@pujaauser

I drive timely payment resolution through customer outreach, account tracking, reporting, and cross-functional issue resolution.

India

Message

What I'm looking for

I'm seeking an Order-to-Cash or Collections role where I can apply and grow my experience in customer outreach, overdue payment follow-up, account tracking, reporting, and cross-functional issue resolution.

I've supported overdue and unpaid amount collections for Provana, MetLife, and Guardian India, calling customers, tracking outstanding balances, and following up to secure timely payment resolution.

At Provana, I managed customer outreach through email and Genesys, maintained shared inboxes, prepared MIS trackers and business reports, and supported data validation and case-record tracking.

At MetLife and Guardian India, I handled voice-based customer interactions, policy servicing requests, account inquiries, and case updates while protecting confidential customer data through DPA and AWS VDI.

I'm known for accurate records, reliable follow-through, and clear coordination across teams. I'm seeking an Order-to-Cash or Collections role where I can continue growing my customer outreach, reporting, and resolution experience.

Experience

Work history, roles, and key accomplishments

Senior Process Expert

Provana India Pvt. Ltd.

Jan 2026 - Jul 2026 (6 months)

Called customers regarding overdue and unpaid amounts, tracking outstanding balances and following up to secure timely payment resolution. Coordinated with cross-functional teams and maintained MIS trackers and reports.

Collections Customer Outreach MIS Data Validation Excel Word PowerPoint Microsoft Copilot Freshdesk Genesys Reporting

Specialist

MetLife

Mar 2024 - Jul 2025 (1 year 4 months)

Handled voice-based customer interactions using Genesys, conducting proactive outreach to resolve policy servicing requests. Updated case and account records in DPA and accessed customer data securely via AWS VDI.

Collections Customer Outreach Genesys DPA VDI Microsoft Copilot Freshdesk Reporting Data Privacy

Customer Service Specialist

Guardian India

Sep 2020 - Nov 2023 (3 years 2 months)

Acted as primary point of contact for customer and account-related inquiries via Cisco, later transitioning to Genesys. Updated case and account records in DPA and maintained business documentation.

Customer Service Collections Cisco Genesys DPA Documentation Quality Assurance