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Khalil AchirKA
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Khalil Achir

@khalilachir

Customer advisor at WEBHELP Marrakech, helping travelers resolve booking disputes, assess damage claims, and solve technical app problems.

Morocco
Message

At WEBHELP Marrakech, I help travelers with stay bookings and cancellations. I also investigate disputes between guests and hosts.

I assess damage and compensation claims, and find solutions to technical problems with the application.

Before WEBHELP, I worked in customer advising at ElectroPlanet, a provider of electronic devices, and at WomensMarket, where I worked in online sales of women’s clothing and marketing.

Across these roles, I’ve supported customer needs and resolved technical problems in different industries. International projects helped me develop intercultural skills, and I’m committed to providing excellent service and effective solutions.

Experience

Work history, roles, and key accomplishments

WC
Current

Kundenberater

WEBHELP Marrakesch (Concentrix)

Jan 2023 - Present (3 years 10 months)

Handled booking and cancellation of stays for travelers, investigated disputes between guests and hosts, assessed damages and compensations, and resolved technical application issues.

EL

Kundenberater

ElectroPlanet

Jun 2022 - Feb 2023 (8 months)

Provided electronic devices to customers and offered customer support.

WO

Kundenberater

WomensMarket

Mar 2020 - Dec 2021 (1 year 9 months)

Handled online sales of women's clothing, marketing, and customer service.

Education

Degrees, certifications, and relevant coursework

BC

B1 Certificate

B1 Certificate, Language

2022 - 2023

Earned a B1 level certificate.

ES

El Amal Secondary School

Abitur, Literature and Humanities

2020 - 2021

Completed secondary education with a focus on literature and humanities.

AS

Avicenne Private Health School

Diploma in Nursing, Nursing

2017 - 2019

Completed a diploma as a nurse, covering theoretical and operational aspects.

Tech stack

Software and tools used professionally

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