Open to opportunities

Mustapha Lahkak

@mustaphalahkak

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Dedicated travel advisor with expertise in customer support and logistics.

Morocco

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What I'm looking for

I am looking for a role that allows me to leverage my travel expertise while fostering client relationships and enhancing their experiences.

As a passionate Travel Advisor at Up To Marrakech, I thrive on creating unforgettable travel experiences for my clients. My role involves responding to inquiries through various channels, coordinating reservations, and ensuring smooth logistics throughout their journey. I take pride in my ability to handle last-minute changes and resolve issues swiftly, ensuring client satisfaction at every step.

Prior to my current position, I honed my customer service skills as a Customer Support Agent at Majorel Management, where I managed booking changes, resolved payment issues, and provided assistance with travel arrangements. My experience as a Meeting & Event Assistant for FMI & World Bank further solidified my ability to communicate effectively with partners and manage event logistics seamlessly.

With a Bachelor’s degree in International Marketing and English Studies, I possess a unique blend of marketing acumen and language proficiency that enhances my ability to connect with clients and understand their needs. I am committed to continuous learning and growth in the travel industry.

Experience

Work history, roles, and key accomplishments

Current

Travel Advisor

Current

Up To Marrakech

Jan 2025 - Present (6 months)

Responded to client inquiries via email, phone, and WhatsApp regarding travel plans and local experiences. Coordinated reservations for accommodations, transportation, restaurants, and activities across Marrakech and surrounding regions.

Customer Service Communication Problem Solving Client Relations Logistics Coordination WhatsApp Email Communication Phone Communication

Customer Support Agent

Majorel Management

Aug 2020 - Dec 2024 (4 years 4 months)

Assisted with booking changes and cancellations, and resolved payment and refund issues. Handled complaints about accommodations and provided assistance with travel arrangements.

Customer Support Payment Processing Travel Inquiries Customer Service Communication Problem Solving

Meeting & Event Assistant

FMI & World Bank

Oct 2023 - Oct 2023 (0 months)

Assisted with booking changes and cancellations, and resolved payment and refund issues. Answered general travel inquiries and handled complaints about accommodations.

Complaint Handling Customer Service Communication

Sales & Marketing Agent

Movenpick Hotel Mansour Eddahbi

Dec 2018 - Apr 2019 (4 months)

Assisted in marketing campaign development and execution, and supported the sales team in conducting site inspections for potential customers. Helped ensure all aspects of events ran smoothly and according to plan.

Marketing Campaigns Sales Support Event Coordination Customer Service Complaint Handling Digital Marketing Communication Team Collaboration

Sales Agent

Personnel Recruitment Outsourcing

May 2017 - Dec 2018 (1 year 7 months)

Conducted outbound calling to potential clients, focusing on upselling and cross-selling products or services. Successfully closed sales to meet and exceed targets.

Outbound Calling Upselling Cross Selling Sales Closing Customer Acquisition Communication Sales Strategy Negotiation Client Relations

Education

Degrees, certifications, and relevant coursework

Efet school

Bachelor of International Marketing, International Marketing

Completed a Bachelor's degree focusing on international marketing principles and strategies. Gained knowledge in global market analysis, consumer behavior, and cross-cultural communication.

Cadi Ayyad

Bachelor of English Studies, English Studies

Acquired a Bachelor's degree in English Studies, developing strong analytical and communication skills. Focused on literature, linguistics, and cultural studies.