Reda 2
@reda2
Customer support specialist delivering high-quality guest relations across Airbnb and Booking.com in international environments.
What I'm looking for
I’m a results-driven Customer Experience professional with over 2 years of experience in high-volume, international service environments based in Marrakech, Morocco. I specialize in managing global guest relations and resolving complex booking and platform issues with a strong focus on customer satisfaction.
In my most recent roles, I provided end-to-end partner and guest relations for Booking.com, resolving booking disputes and technical issues while maintaining high satisfaction scores in fast-paced operations. Previously with Concentrix on an Airbnb project, I supported global guest reservations and platform-related inquiries, using conflict resolution and crisis management to protect both the user experience and performance KPIs.
Before moving deeper into customer support, I worked as a Fitness Coach at CITYCLUB, where I developed personalized health and fitness programs and led group sessions. Alongside my customer relations strengths, I bring digital marketing skills and cross-cultural communication that help me deliver efficient, high-quality service.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Teleperformance
Jun 2025 - Oct 2025 (4 months)
Managed end-to-end partner and guest relations for Booking.com, resolving booking disputes and technical issues to maintain high satisfaction scores. Operated in a fast-paced environment requiring rapid problem-solving and adaptability.
Customer Support Specialist
Concentrix
May 2024 - Feb 2025 (9 months)
Provided comprehensive support for global guest reservations and platform inquiries for the Airbnb project. Maintained strict performance KPIs while handling conflict and crisis situations to deliver a seamless user experience.
Fitness Coach
CityClub
Feb 2023 - Jul 2023 (5 months)
Developed personalized health and fitness programs tailored to individual client goals. Led clients with reliable group leadership and maintained consistent punctuality and professionalism.
Education
Degrees, certifications, and relevant coursework
University Cadi Ayyad
University studies (3rd year), English Literature
Studying English literature at University Cadi Ayyad (3rd year).
Baccalaureate (school not specified)
Baccalaureate, Human Sciences
Completed the Baccalaureate in Human Sciences (Class of 2022).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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