Reda 2

I’m a results-driven Customer Experience professional with over 2 years of experience in high-volume, international service environments based in Marrakech, Morocco. I specialize in managing global guest relations and resolving complex booking and platform issues with a strong focus on customer satisfaction.

In my most recent roles, I provided end-to-end partner and guest relations for Booking.com, resolving booking disputes and technical issues while maintaining high satisfaction scores in fast-paced operations. Previously with Concentrix on an Airbnb project, I supported global guest reservations and platform-related inquiries, using conflict resolution and crisis management to protect both the user experience and performance KPIs.

Before moving deeper into customer support, I worked as a Fitness Coach at CITYCLUB, where I developed personalized health and fitness programs and led group sessions. Alongside my customer relations strengths, I bring digital marketing skills and cross-cultural communication that help me deliver efficient, high-quality service.