Hamza User

I’m a revenue-aware Client Relations professional with 4+ years of experience managing international clients, driving customer retention, and converting service interactions into sales opportunities. My background spans customer service supervision, call center management, and Airbnb global support across 70+ daily client interactions.

I’ve led teams and delivered measurable results in both service and brokerage environments—combining client relationship management with sales and negotiation. As a Supervisor – Client Relations & After-Sales Operations (PMUC), I supervised a team handling 100+ daily client interactions and improved service response time by ~20% through structured workflow optimisation and team accountability.

In earlier roles, I recruited, trained, and managed a team of 15+ agents (Chronos Consulting), improved team KPIs by ~15% (response time, resolution rate, customer satisfaction), and supported revenue growth through upselling strategies. I was also promoted within Concentrix (Airbnb) through 4 levels of responsibility in under 3 years, maintaining high satisfaction ratings while resolving complex booking disputes and cancellations.