Bader Gourma

I’m a bilingual customer service professional with strong multilingual skills, combining empathy and organization to keep experiences smooth and solutions focused. Alongside my work, I’ve built a foundation through a Research Master’s Degree in Control Systems and Signal Processing.

At Airbnb, I handled guest and host inquiries professionally, resolving complaints, refunds, and disputes with empathy and professionalism. I consistently managed a high workload under pressure while maintaining customer satisfaction.

At Egencia, I supported business clients with planning and organizing corporate travel. I managed accurate flight, train, hotel, car rental, and ferry bookings, using Amadeus GDS to optimize bookings and provide tailored travel solutions.

At Booking.com, I support partners through the Booking.com Extranet to manage and optimize property listings. I provide commercial guidance to improve listing visibility and guest satisfaction, and I anticipate and resolve issues such as cancellations, negative reviews, and property damage with suitable solutions.