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Hamza RguichiHR
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Hamza Rguichi

@hamzarguichi

Reservations Agent at Prestigia.com helping customers compare and book travel, with experience resolving booking issues.

Morocco
Message

At Prestigia.com, I help customers search for, compare, and book travel products. I respond to inquiries by chat, phone, or email and resolve booking-related issues.

As a Sales Representative at Xceed, I promoted digital solutions for small and medium-sized businesses and presented their value to potential customers. I also prospected and qualified leads.

At TELUS International, I supported customers using Telus Business Connect, troubleshooting issues with VoIP, video conferencing, messaging, and collaboration tools. I also reviewed ads for quality, relevance, and accuracy as a Rater.

Earlier, I handled customer inquiries and complaints at Comdata Group, including support for Uber Eats orders and app issues. At Majorel, I assisted customers with Orange mobile, internet, TV, billing, and payment questions.

Experience

Work history, roles, and key accomplishments

Prestigia.com logoPR
Current

Reservations Agent

Prestigia.com

Dec 2024 - Present (1 year 11 months)

Help customers search for, compare, and book travel products.

Respond to customer inquiries via chat, phone, or email.

Resolve booking-related issues.

Xceed logoXC

Sales Representative

Xceed

Sep 2024 - Nov 2024 (2 months)

• Promoted tailored digital solutions designed for small and medium-sized businesses to enhance their growth and online presence.

• Delivered engaging product presentations to potential customers, highlighting value and benefits.
Prospected and qualified leads to establish a robust sales pipeline and achieve monthly targets.

• Fostered strong client relationships by providing personalized c

TELUS International logoTI

Technical Support Representative

Apr 2024 - Aug 2024 (4 months)

Respond to customer inquiries and provide technical support via phone, email, chat, and other communication channels.
Troubleshoot and resolve issues related to Telus Business Connect services, including VoIP, video conferencing, messaging, and collaboration tools.
Guide customers through step-by-step solutions and best practices for using Telus Business Connect products effectively.
Escalate comp

TELUS International logoTI

Rater

Nov 2023 - Mar 2024 (4 months)

Review and rate the quality, relevance, and accuracy of ads.
Assess whether ads meet Google’s quality standards and policies.
Determine the relevance of ads to specific search queries and user intent.
Ensure that ads are aligned with user expectations and provide a positive user experience.
Provide detailed feedback and suggestions for improving ad quality.

Comdata Group logoCG

Customer Service Representative

Comdata Group

Aug 2023 - Oct 2023 (2 months)

Respond to customer inquiries via phone, email, chat, and other communication channels.
Handle and resolve complaints efficiently and professionally.
Investigate and provide solutions for issues such as incorrect orders, delays, and missing items.
Assist customers with technical issues related to the Uber Eats app.
Monitor and manage live orders to ensure timely delivery.

MA

Customer Service Representative

Majorel

Dec 2020 - Jul 2023 (2 years 7 months)

Assist customers with questions about Orange products and services, including mobile, internet, and TV services.
Handle and resolve customer complaints and issues efficiently.
Assist customers with billing inquiries and payment processing.
Inform customers about new products, services, and promotions.

Education

Degrees, certifications, and relevant coursework

UI

Université Hassan II

2 ans d'etude, Economics

2017 - 2019

Tech stack

Software and tools used professionally

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