Doae Ess

DE

Open to opportunities

Doae Ess

@doaeess

I resolve customer needs across phone, chat, email, and social media.

What I'm looking for

I'm looking for a customer-facing role where I can deliver responsive support across multiple channels, resolve customer needs efficiently, and continue growing with new tools and workflows.

I've supported customers at Concentrix in Marrakech, managing inbound calls and multi-channel conversations across phone, email, and chat.

I quickly diagnose customer needs, provide tailored first-contact solutions, and handle conflict and de-escalation with diplomacy.

Previously, at Onlinepetstore, I created visual social media content and handled inquiries, complaints, and order follow-ups. I bring active listening, empathy, and fast adaptation to new software and communication tools.

Experience

Work history, roles, and key accomplishments

CO

Customer Support Assistant

Concentrix

Jan 2024 - Jan 2026 (2 years)

Managed inbound call volumes and multi-channel customer relations (phone, email, chat) with responsiveness and professionalism. Quickly diagnosed customer needs and provided tailored solutions on first contact.

Microsoft Office Word Excel PowerPoint Canva Multichannel Support Inbound Calls Live Chat Email Support Conflict Management De escalation Communication Platforms Zoom Teams Slack

ON

Social Media Assistant

Onlinepetstore

Jan 2023 - Apr 2023 (3 months)

Wrote and designed visual content to engage the online community. Handled inquiries, complaints, and order follow-ups.

Content Creation Visual Design Social Media Customer Inquiries Complaint Handling Order Management

Education

Degrees, certifications, and relevant coursework

FU

Faculty of Letters and Human Sciences, Cadi Ayyad University

Bachelor's Degree, English Studies

2023 -

Pursuing English Studies degree at Cadi Ayyad University, Marrakech, from 2023 to 2026.

HS

Higher School of Commerce (SupDeCo/UPM)

Fundamental Management Training, Management

2022 - 2023

Completed Fundamental Management Training at Higher School of Commerce, Marrakech, from 2022 to 2023.

AS

Assam Annajah High School

Baccalaureate, Economic Sciences

2021 - 2022

Earned Baccalaureate in Economic Sciences from Assam Annajah High School in 2022.

Tech stack

Software and tools used professionally

Slack

Microsoft Teams

Microsoft Excel

Zoom

Canva

Microsoft Word

Microsoft PowerPoint

Availability

Open to opportunities

Location

Morocco

Authorized to work in

Job categories

Customer Service Advisor Customer Support Specialist Customer Relations Specialist Social Media Assistant

Interested in hiring Doae?

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