Khadija Jama User
@khadijajamauser
Project Officer in Victorian public service; built DJCS’s annual report tracking system to meet every milestone on time.
AustraliaWhat I'm looking for
At the Department of Justice and Community Safety, I built a project tracking system for the annual report, reaching every milestone on time against a mandated September deadline. I also drafted correspondence and reports, tracked meeting actions, and improved administrative and document management processes.
At TSM Seniors, I manage end-to-end care coordination for nearly 100 aged care clients. I prepare client reports, submit funding applications, monitor budgets daily, and document client interactions.
Experience
Work history, roles, and key accomplishments
Care Manager
TSM Seniors
Jan 2026 - Present (10 months)
Manage end-to-end care coordination for nearly 100 aged care clients, growing by 2–3 weekly. Prepare client reports, track OT work, identify funding gaps, submit funding applications, and monitor budgets daily.
Project Support Officer
Department of Environment, Land, Water and Planning
Jan 2022 - Dec 2024 (2 years 11 months)
Delivered high-quality customer service through ServiceNow CSM, responding to enquiries promptly and accurately. Advised customers and staff on services, products, and processes.
Administration Officer / Project Support Officer
Department of Environment, Land, Water and Planning
Jan 2021 - Dec 2022 (1 year 11 months)
Provided administrative support to the Vicmap Imagery and Elevation team, including stakeholder communications and online project and customer records. Maintained procurement and contract records, acted as ECM SharePoint champion, and monitored website traffic.
Facilitator / Moderator
The Drum Youth Services
Jan 2020 - Dec 2021 (1 year 11 months)
Planned and moderated weekly sessions for youth from minority backgrounds, introducing activities that increased attendance and participation.
Quality Specialist
Probe Group
Jan 2019 - Dec 2019 (11 months)
Assessed government grant applications for eligibility and regulatory compliance.
Project Officer
Department of Justice and Community Safety
Jan 2025 - Present (1 year 10 months)
Built a project tracking system for the annual report, reaching every milestone on time against a mandated September deadline. Drafted reports and correspondence, took meeting minutes, and developed streamlined administrative and document management processes.
Education
Degrees, certifications, and relevant coursework
RMIT University
Graduate Diploma, Project Management
Graduate Diploma in Project Management from RMIT University.
RMIT University
Bachelor of Business, Economics and Finance
Bachelor of Business with majors in Economics and Finance from RMIT University.
Box Hill Institute
Certificate IV, Government
Certificate IV in Government from Box Hill TAFE.
Availability
Location
AustraliaAuthorized to work in
Salary expectations
Job categories
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