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AAKRITI THAKUR

@aakritithakur

Message

Project and operations professional driving process improvement, compliance, and data-driven delivery.

Australia

Message

What I'm looking for

I seek remote or on-site roles in project/operations management where I can lead system rollouts, embed quality frameworks, drive process improvements, and deliver measurable efficiency gains.

I am a highly driven project and operations professional with 5+ years' experience across consulting, corporate, and higher education sectors, specialising in process improvement, multi-system rollouts, and ISO 9001-aligned quality systems. I deliver measurable outcomes — for example, reducing onboarding processing time by 30%, improving WIP tracking accuracy by 25%, and cutting manual data processing by 50% through national KPI dashboards.

I excel at stakeholder engagement, training and change management, and embedding compliance frameworks to improve efficiency and business performance. I have led cross-functional initiatives including Egnyte and SharePoint rollouts, developed QMS updates, and created performance dashboards that improved reporting efficiency by 40%.

Experience

Work history, roles, and key accomplishments

Current

National Operations Coordinator

Current

Ethos Urban

Jun 2023 - Present (2 years 3 months)

Streamlined national onboarding/offboarding and built KPI dashboards, reducing processing time by 30% and cutting manual data processing by 50%; standardised workflows improving WIP tracking accuracy by 25% and reducing compliance errors by 20%.

Project Management Tiny+Power BI SharePoint ISO 9001 Process Improvement Change Management

Management Consultant

Debt Negotiators

Sep 2022 - Feb 2023 (5 months)

Conducted financial assessments and designed KPI dashboards and compliance frameworks that improved client turnaround and supported revenue growth during engagement.

KPIs Compliance Stakeholder Management Process Improvement Reporting Data Analysis

Project Coordinator

CMG Smart Services

Jan 2022 - Sep 2022 (8 months)

Supported project scheduling, budgeting and resource planning for clients including Fujifilm and IAG, tracked deliverables via Kanban and coordinated requirement workshops to keep projects on time.

Budgeting Kanban Requirements Gathering

Associate Project Administrator

Communiteer Australia

Jun 2021 - Dec 2021 (6 months)

Consulted not-for-profits to map challenges and design volunteer engagement solutions, facilitating project plans and workshops to enhance NFP–corporate collaboration.

Stakeholder Engagement Facilitation Project Planning

Project Administrator

Macquarie University

Jan 2020 - Jun 2021 (1 year 5 months)

Coordinated business unit projects and supported financial administration and system testing; analysed datasets and created graphical reports to inform stakeholders.

Project Coordination Financial administration Data Analysis Reporting

Education

Degrees, certifications, and relevant coursework

Macquarie University

Master of Management, Management

2019 - 2021

Grade: GPA 7.02

Completed a Master of Management at Macquarie University focusing on management practices and project delivery, graduating with a GPA of 7.02.

DAV University

Bachelor of Science (Honours), Physics

2014 - 2017

Grade: GPA 7.29

Activities and societies: Head Girl; Student Body President; Event Manager; Volunteer with Rotary International and National Service Scheme; Peer Mentor.

Completed a Bachelor of Science with Honours in Physics, graduating with a GPA of 7.29.