Mary Francis
@maryfrancis1
Governance and regulatory project officer delivering accurate, stakeholder-focused outcomes.
AustraliaWhat I'm looking for
I am a governance and regulatory project officer with experience across NSW Government agencies, delivering high-quality support to oversight, compliance and decision-making processes. I am highly organised, stakeholder-focused and recognised for accuracy, professionalism and consistent delivery in fast-paced regulatory environments.
I have prepared executive-level briefings, structured governance materials and coordinated project workplans that inform strategic planning and regulatory outcomes. I delivered a suite of harm-minimisation guidance tools adopted by industry stakeholders and improved record-keeping accuracy for governance reviews.
My technical toolkit includes Microsoft 365, SAP, Salesforce and customer databases, and I hold a Bachelor of Business (Management & Finance). I seek roles where I can support regulatory oversight, strengthen governance frameworks and contribute to measurable improvements in compliance and stakeholder engagement.
Experience
Work history, roles, and key accomplishments
Project Officer
NSW Independent Casino Commission
Jul 2023 - Present (2 years 7 months)
Support governance and regulatory oversight of NSW casino operations through portfolio coordination, reporting and stakeholder engagement; prepared briefings and industry guidance that informed senior decision-making and uplifted harm‑minimisation compliance.
Project Officer
NSW Department of Planning & Environment
Aug 2022 - Jul 2023 (11 months)
Coordinated secretariat functions for independent planning panels, improving record-keeping accuracy and supporting compliant processes through authoritative reporting and stakeholder management.
Claimant Support Officer
NSW State Insurance Regulatory Authority
Jul 2018 - Aug 2022 (4 years 1 month)
Managed enquiries and complaints in line with scheme policies, processed Nominal Defendant claims and maintained accurate documentation, achieving consistently high customer satisfaction.
Assistant Project Officer
NSW State Insurance Regulatory Authority
Aug 2021 - May 2022 (9 months)
Monitored project plans and milestones, coordinated meetings and prepared papers to support project delivery and maintain records consistent with PM methodology.
Customer Service Officer
NAB & MLC
Jan 2016 - Dec 2018 (2 years 11 months)
Provided customer service, case management and financial product support, ensuring compliance with legislation and internal policies while contributing to branch performance.
Education
Degrees, certifications, and relevant coursework
Western Sydney University
Bachelor of Business, Management & Finance
Completed a Bachelor of Business with majors in Management and Finance, conferred in 2023.
Agile Fundamentals
Agile Fundamentals, Agile Methodologies
Completed Agile Fundamentals certification in 2022.
Diploma of Financial Planning
Diploma of Financial Planning, Financial Planning
Completed a Diploma of Financial Planning, awarded in 2019.
Higher School Certificate
Higher School Certificate, Secondary Education
Completed the New South Wales Higher School Certificate in 2014.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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