Remote administrator position in either program delivery and/or client experience.
Melike Lilika Ackland-Gulsin
@lilyackland
Dedicated to providing exceptional administrative support and enhancing customer satisfaction.
What I'm looking for
With over five years of experience in program delivery and client engagement, I have honed my skills in managing program logistics and ensuring client satisfaction. My previous roles as a Program Coordinator at the Susan McKinnon Foundation and as Program Delivery Coordinator at the Australian School of Applied Management allowed me to develop and implement efficient administrative processes while fostering positive relationships with clients. I thrive in dynamic environments and am committed to delivering high-quality support and solutions.
Experience
Work history, roles, and key accomplishments
Program Coordinator
Susan McKinnon Foundation
Jul 2022 - Present (2 years 11 months)
As a Program Coordinator, I manage the McKinnon Prize in Political Leadership, focusing on recognizing outstanding political leadership while strengthening Australia's democracy. My role involves team leadership and administrative oversight.
Program Delivery Coordinator
Australian School of Applied Management
Jun 2019 - Jul 2022 (3 years 1 month)
In this role, I managed program logistics and provided ongoing support to clients, ensuring efficient administrative activities and positive client engagement throughout their program journey.
Engagement Support Specialist
Australian School of Applied Management
Jan 2019 - Jul 2019 (6 months)
I undertook various administrative and program management tasks, focusing on client engagement and support, while managing data in CRM and LMS systems.
Academic Progress and Administration Assistant
University of Melbourne
May 2017 - Sep 2017 (4 months)
Provided administrative support to university staff, handling sensitive information and organizing meetings under tight deadlines.
Student Caller
University of Melbourne
Jun 2016 - Dec 2016 (6 months)
Responsible for calling alumni, processing donations, and performing casual administrative duties while maintaining high customer service standards.
Education
Degrees, certifications, and relevant coursework
Charles University
Bachelor of Arts, International Relations
2017 - 2018
Participated in an exchange program, enhancing understanding of European political systems and cultural dynamics.
University of Melbourne
Bachelor of Arts, International Relations and Sociology
2015 - 2018
Studied International Relations and Sociology, focusing on the dynamics of global politics and social structures.
Wesley College
2009 - 2014
Completed secondary education, focusing on a broad curriculum that prepared for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
linkedin.com/in/lily-acklandSocial media
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