Kgomotso Sepeng
@kgomotsosepeng
I resolve customer issues across phone, live chat, email, and CRM systems.
South AfricaWhat I'm looking for
I'm currently supporting customers at Afrizan People Intelligence BPO, managing enquiries in Freshdesk through live chat and email, updating records, escalating complex cases, and meeting response-time and service-quality targets.
I've also worked at ICONTACT BPO and O'Keeffe and Swart, where I captured customer data, processed orders and applications, maintained CRM records, supported outbound insurance sales, and handled customer queries professionally. With over five years of experience, I bring customer service, sales, data capturing, administrative support, and clear communication across telephone and digital channels.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Afrizan People Intelligence BPO
Mar 2026 - Present (5 months)
Managed customer enquiries using Freshdesk, responded to queries via live chat and email, updated customer records, escalated complex cases, and met response time and service quality targets.
Customer Service Consultant
ICONTACT BPO
Jan 2023 - Dec 2025 (2 years 11 months)
Captured customer details into a CRM or database, updated records after calls or emails, processed orders, forms, or applications, logged call outcomes, checked for errors, and assisted agents or supervisors with admin tasks.
Sales Consultant Agent
O'Keeffe and Swart
Nov 2019 - Dec 2022 (3 years 1 month)
Conducted outbound sales calls, promoted and sold insurance products, achieved sales targets, maintained customer relationships, handled queries and objections professionally, and captured customer information accurately.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Higher Certificate, Adult Basic Education
2014 - 2017
Completed a Higher Certificate in Adult Basic Education from the University of South Africa from 2014 to 2017.
Ratshepo Secondary School
National Senior Certificate, General
2013 - 2013
Completed the National Senior Certificate at Ratshepo Secondary School in 2013.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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