Open to opportunities

Moneng Tshabalala

@monengtshabalala

Message

Ambitious sales and service professional with strong communication skills.

South Africa

Message

What I'm looking for

I am looking for a role where I can leverage my customer service skills and contribute to a team focused on client satisfaction and growth.

I am a dedicated customer service professional with over 7 years of experience in the call center industry. My journey began as a Sales Agent at Afzon, where I honed my skills in direct communication and problem-solving. I then transitioned to a Lead Warmer role, further developing my ability to engage clients effectively.

Currently, I serve as a Sanlam Advisor, where I provide exceptional service across all departments and specialize in selling funeral covers. My commitment to client satisfaction is evident in my track record of going above and beyond to meet customer needs. I am passionate about utilizing my skills to support clients and contribute to a collaborative team environment.

Experience

Work history, roles, and key accomplishments

Current

Sanlam Advisor

Current

Sanlam

Nov 2024 - Present (8 months)

Currently working as a Sanlam Advisor, providing expert advice and support to clients. Focused on building strong client relationships and achieving sales targets.

Financial Advisory Client Management Sales Communication Problem Solving Negotiation Customer Service Relationship Building

Servicing Agent

Sanlam

Mar 2017 - Present (8 years 4 months)

Provided comprehensive servicing to clients across all Sanlam departments. Also responsible for selling funeral covers to new and existing customers.

Customer Service Sales Client Relations Financial Products Problem Solving Communication Time Management Negotiation

Sales Agent

Afzon

Jan 2015 - Present (10 years 6 months)

Worked as a Sales Agent in a call center environment. Responsible for direct calls and customer engagement.

Sales Customer Service Call Center Operations Communication

Lead Warmer

Direct Call

Jan 2013 - Present (12 years 6 months)

Served as a Lead Warmer in a call center setting. Focused on initial customer contact and lead qualification.

Lead Generation Customer Service Call Center Communication Sales Support

Education

Degrees, certifications, and relevant coursework

Letsebogo Girls High

High School Diploma, General Studies

Completed secondary education, focusing on a comprehensive curriculum to prepare for future academic and professional pursuits. Developed foundational skills in various subjects.