Open to opportunities

Keymah Bell

@keymahbell

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Dedicated customer service professional focused on efficient, compassionate support.

United States

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What I'm looking for

I seek a customer-focused role where I can use my communication, administrative, and organizational skills to improve member experience, handle sensitive information responsibly, and grow into greater responsibility within a collaborative team.

I am a dedicated and compassionate customer service professional with experience across healthcare, legal services, hospitality, and residential concierge roles. I consistently serve as a reliable first point of contact, handle sensitive information in accordance with HIPAA, and maintain high accuracy in cash and administrative processes while supporting high-volume operations.

My strengths include strong verbal and written communication, conversational Spanish, Microsoft Office proficiency, and proven ability to coordinate cross-departmentally to resolve issues and improve satisfaction. I prioritize organization, task management, and professionalism to deliver seamless experiences for customers and members.

Experience

Work history, roles, and key accomplishments

Current

Service Representative

Current

Kaiser Permanente

Jun 2024 - Present (1 year 4 months)

Served as first point of contact for patients in a high-volume ambulatory setting, registered patients, verified insurance, managed payments, and maintained HIPAA-compliant records to support high satisfaction scores and smooth clinic operations.

Patient Registration HIPAA Insurance Verification Cash Handling Microsoft Office Customer Service Medical Records

Follow Up Expediter

Titan Legal Services

Oct 2023 - May 2024 (7 months)

Managed follow-up communications for records requests, prepared work orders and appointment logistics for field agents, and maintained documentation via Outlook and Word to ensure timely retrieval of legal records.

Records Management Outlook Microsoft Word Scheduling document preparation Data Entry

Concierge

Black Exclusive; PRIZMA

Oct 2022 - Dec 2023 (1 year 2 months)

Provided front-desk and guest services for residential properties, handled calls and emails, scheduled tours and move-ins, and maintained Excel logs to track deliveries and guest activity while upholding security and professionalism.

Concierge Services Microsoft Excel Scheduling Customer Service

Receptionist / Floor Lead

Backpack Boyz

Apr 2021 - Sep 2022 (1 year 5 months)

Managed front-of-house operations including staff training and scheduling, processed patient documents to maintain legal compliance, handled POS transactions with 100% accuracy, and promoted products to enhance customer loyalty.

Scheduling Training Customer Service & Compliance Cash Handling Sales Support

Front Desk Agent

Hotel Indigo Downtown LA

Dec 2018 - Jul 2019 (7 months)

Checked in guests, managed high-volume phone and email communications, monitored CCTV, and resolved guest concerns to deliver consistent hospitality and operational support.

Phone Support Email Communication Microsoft Excel Hospitality