Open to opportunities

Kevin Obeng

@kevinobeng

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Technical Software Analyst with expertise in troubleshooting and support.

United Kingdom

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What I'm looking for

I seek a collaborative environment that values innovation and offers growth opportunities.

I'm a dedicated Technical Software Analyst with a strong foundation in computing and a passion for problem-solving. With a BSc in Computing from De Montfort University, I have honed my skills in programming, database management, and project management. My experience includes delivering exceptional technical support and resolving complex issues for high-profile clients in the financial technology sector.

At MRI Software, I quickly became a key resource for my team, mastering complex application systems and consistently exceeding performance targets. My proactive approach has led to a 97% first-time fix rate and a 97% customer satisfaction rating. I thrive in high-pressure environments and enjoy mentoring new team members, sharing my knowledge to enhance team performance.

In addition to my technical skills, I am committed to fostering diversity and inclusion, as demonstrated by my role as Vice President of the Ghanaian Society at university. I believe in the power of teamwork and communication to drive success, and I am eager to contribute my expertise to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Technical Software Analyst

Current

MRI Software

Nov 2021 - Present (3 years 8 months)

Mastered complex application systems and internal procedures, rapidly becoming a go-to resource for resolving technical challenges and mentoring new team members. Delivered robust 1st, 2nd, and 3rd line support for bespoke software applications, utilizing SQL to diagnose and resolve data integrity issues and performance bottlenecks. Resolved over 1,000 support cases within 6 months, consistently e

SQL Linux Salesforce Troubleshooting Technical Support Data Integrity ITIL Customer Satisfaction

Tech Ops Support

Tradeweb

Oct 2020 - Apr 2021 (6 months)

Developed deep expertise in fixed income and derivatives trading products, systems, and workflows within a fast-paced financial technology environment, supporting tier-one clients. Provided high-quality technical support across global trading platforms, contributing to 99.9% platform uptime and ensuring uninterrupted trade flow during peak market hours. Utilized Unix-based systems to proactively m

Unix Technical Support Financial Technology Infrastructure Monitoring Troubleshooting SLA Management Root Cause Analysis

Games Shop Application Developer

Self Employed

Developed a Windows Forms application for managing inventory and sales data using C# and object-oriented principles. Enhanced application performance and ensured high maintainability through rigorous testing and code optimization.

C++Inventory Management Object Oriented Programming Performance Optimization Software Testing

Airline Booking System Developer

Self Employed

Developed a fully functional airline booking system using C#, HTML/5, CSS, and .NET, implementing critical features such as user registration, payment processing, and booking management. Demonstrated strong problem-solving abilities by debugging and optimizing system functionality, ensuring a smooth user experience. Created comprehensive design documentation, including Use Cases, ERD, and Test Pla

C++HTML CSS .NET Debugging Optimization Test Plans Code Review

Education

Degrees, certifications, and relevant coursework

St Mary’s High School

A' Levels, Sports Studies and Information Technology

Completed A' Levels in Sports Studies and Information Technology at St Mary's High School. This period focused on advanced secondary education, preparing for university studies.

Bishop Stopford’s School

GCSE, General Studies

Grade: 8 A*-C grades

Attended Bishop Stopford’s School for GCSEs, achieving 8 A*-C grades. This included core subjects such as Mathematics and English Language, providing a strong foundational education.

De Montfort University

BSc (HONS), Computing

Grade: Upper 2nd

Undertook a Bachelor of Science (Honours) in Computing, achieving an Upper 2nd class grade. Key modules included Devices and Networks, Advanced Programming, and Database Management. Gained expertise in front-end web development and project management.