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Agnes Ogunmola

@agnesogunmola

Application Support Specialist at Zanibal Solutions who automated client data cleaning and migrations to the Zanibal cloud ecosystem.

United Kingdom

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At Zanibal Solutions Limited, I provided Tier-2/Tier-3 support for enterprise financial applications used by financial institutions. I managed support tickets within SLA thresholds and investigated logs, server configurations, and database behavior to troubleshoot incidents.

I also developed Python scripts to clean and transform client datasets for secure migration to the Zanibal cloud ecosystem. Earlier, I supported machine-learning data preparation at DexterPro Limited and built web applications as an intern at MBR Computer Consultant Limited and New Horizons Computer Learning Center.

Experience

Work history, roles, and key accomplishments

Application Support Specialist

Zanibal Solutions Limited

Mar 2026 - Aug 2026 (5 months)

Delivered Tier-2/Tier-3 support for enterprise financial applications, managed incidents within SLA thresholds, and performed root-cause analysis. Developed Python scripts for data cleaning and migration, conducted QA testing, and created technical documentation.

Incident Management SLA Management Root Cause Analysis Python ETL Data Migration Functional Testing Regression Testing Technical Documentation Customer Training

Machine Learning Associate

DexterPro Limited

Mar 2025 - Feb 2026 (11 months)

Supported early-stage deployment of machine learning models by leading data collection, cleaning, and preprocessing. Collaborated with cross-functional teams to analyze requirements and draft foundational architectures.

Data Preparation Data Cleaning Pre processing Requirements Gathering Architecture Design Machine Learning

Customer Relations Manager

ShortLetMart

Jan 2024 - Feb 2025 (1 year 1 month)

Managed guest interactions and booking workflows via CRM software, and utilized Microsoft Excel for financial tracking and operational reporting. Retained as full-time staff following a graduate placement due to top-tier performance.

CRM Excel Financial Tracking Operational Reporting Customer Retention problem resolution

Backend Developer Intern

MBR Computer Consultant Limited

Jul 2022 - Oct 2022 (3 months)

Architected and built a modular task management web application using PHP, implementing MVC architectural patterns for improved code maintainability.

PHP MVC Web Application Development

Software Developer Intern

New Horizons Computer Learning Center

Jul 2021 - Oct 2021 (3 months)

Developed a secure blogging engine using Django and MySQL, implementing user authentication, role-based authorization, and secure database CRUD operations.

Django MySQL User Authentication Authorization CRUD Operations