Kwabena Ampah

Customized Moodle themes to provide responsive, user-friendly, and brand-compliant interfaces for staff and students. Developed, maintained, and optimized software applications, databases, web services, and APIs using an agile approach. Provided technical support, troubleshooting, and personalized training to improve user experience and system adoption.

Assisted library users with basic digital skills, including navigating the internet, setting up emails, and using online services. Provided hands-on support for a range of devices, including smartphones, tablets, laptops, and e-readers. Guided users in accessing and navigating digital library services, including e-books, audiobooks, and research databases.

Developed and maintained banking applications using Vue, jQuery, Angular, Laravel & Livewire framework. Designed and implemented RESTful APIs for various banking services in .Net Core Web API and Laravel. Implemented new backend features for the WhatsApp Banking service using CakePHP and Laravel; enhancements improved transaction speed by 40%, resulting in a smoother user experience for over 1,200

Resolved escalated help desk tickets using JIRA, ServiceNow, and Salesforce, providing remote assistance through multiple channels and maintaining high customer satisfaction. Demonstrated expertise in software deployment, patch management, and troubleshooting complex hardware, software, and network issues on Windows Server and network systems. Collaborated with cross-functional teams for system up

Developed and supported APIs for banking applications, ensuring seamless integration with external systems. Managed Active Directory and Windows Servers, providing technical support for internal and client environments. Implemented ITIL best practices for ticket management and team workflows, improving support efficiency by 25%.

Developed a National Health Insurance Scheme (NHIS) Claims desktop application using AngularJS, Laravel, PHP, and MySQL. Provided IT support for NHIS facilities, including troubleshooting software and hardware issues, maintaining Windows Servers, and ensuring smooth operations. Configured and managed network systems, ensuring reliable connectivity for all users.

Administered Active Directory and Windows Servers, providing technical support for internal teams and customers. Managed documents, collaborated on workflow enhancements, and conducted website updates. Troubleshooted networks and designed graphics using tools like Adobe Photoshop.

Completed a Bachelor of Science in Computer Science, focusing on core principles of computing. Gained foundational knowledge in programming, data structures, and algorithms.

Obtained Microsoft Office Certification, demonstrating proficiency in essential office applications. Developed skills in word processing, spreadsheets, and presentation software.

Completed studies with a major in General Science, building a strong foundation in scientific principles. Focused on subjects such as physics, chemistry, and biology.