Open to opportunities

Kevin Muro

@kevinmuro

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Bilingual Customer Success leader driving retention, revenue, and growth.

Argentina

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What I'm looking for

I seek a leadership role where I can reduce churn, scale retention strategies, mentor teams, and drive revenue through upsell and cross-sell in a collaborative, growth-oriented company.

I am a bilingual Customer Success and Account Management leader with proven experience reducing churn, driving ARR growth, and strengthening long-term customer relationships in cybersecurity and pharmaceutical industries.

I currently serve as Director of Customer Success at Wazuh, leading a 12-person team and partnering with executive leadership to align customer initiatives with company goals for over 10,000 clients.

My background includes progressive customer success roles at Wazuh, project and Salesforce CRM management at Marken, and account management roles focused on key accounts, billing, and KPI-driven commercial strategy.

I prioritize scalable retention strategies, upsell and cross-sell motion, mentoring teams, and delivering exceptional customer experiences that translate into measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Director of Customer Success

Current

Wazuh Inc

Jul 2024 - Present (1 year 3 months)

Lead a 12-person Customer Success team overseeing day-to-day operations, driving renewals and upsell to support ARR growth, and aligning CS strategy with executive leadership for improved customer satisfaction across 10,000+ clients.

Customer Success Account Management Upselling Cross Selling Team Leadership Salesforce CRM

Customer Success Manager III

Wazuh Inc

Aug 2023 - Jul 2024 (11 months)

Managed enterprise customer relationships with proactive engagement, delivered C-level business reviews, and identified expansion opportunities to increase product adoption and retention.

Customer Success Account Expansion Stakeholder Management Mentoring Salesforce CRM

Customer Success Manager II

Wazuh Inc

Dec 2022 - Aug 2023 (8 months)

Executed detailed customer success plans, managed client lifecycle milestones and risks, and supported upsell/cross-sell initiatives to grow account value.

Customer Success Client Engagement Risk Management Onboarding Upselling KPI Tracking Salesforce CRM

Customer Success Manager I

Wazuh Inc

Aug 2022 - Dec 2022 (4 months)

Supported customer onboarding and adoption, monitored implementation milestones, and mentored new team members to improve retention and product usage.

Onboarding Customer Engagement Mentoring Salesforce CRM

Project Manager

Marken

Oct 2021 - Aug 2022 (10 months)

Owned setup and implementation of low-to-medium complexity clinical supply projects, coordinated cross-functional stakeholders, and managed budgets and deliverables to meet study contracts.

Project Management Clinical Supply Budget Management Stakeholder Management SOPs Risk Management

Project Specialist

Marken

Jan 2021 - Oct 2021 (9 months)

Managed project budgets and study deliverables for clinical trials support, prepared reports and KPIs, developed SOPs, and provided operational backup for global projects.

Clinical Operations Budgeting Invoicing KPIs SOP Development Forecasting

Senior Account Manager

Farmanet

Jul 2019 - Oct 2021 (2 years 3 months)

Developed and maintained commercial relationships with key accounts, managed billing and O2C processes, and analyzed account KPIs to optimize decision-making.

Key Account Management Billing Order To Cash KPI Analysis Client Relations Sales Strategy

Account Manager

Droguería Meta

Jul 2019 - Oct 2021 (2 years 3 months)

Managed sales and distribution of medical drugs to major insurance companies, prepared quotes and tenders, and executed marketing plans for specific products.

Sales Distribution Marketing Planning Pharmaceutical Sales