Looking for a job

Juan Manuel Guiragossian

@juanguiragossian

Argentina

Message

What I'm looking for

I am looking for a Senior Customer Success or Solutions role within a high-growth SaaS environment where I can bridge the gap between complex enterprise needs and AI-driven efficiency.

I'm a Customer Success Manager with over 5 years of experience in B2B SaaS, focused on driving retention, reducing churn, and building long-term relationships with enterprise clients. At Digioh, I manage high-value accounts, lead onboarding for new clients, and have resolved 1'00+ technical support cases across e-commerce implementations.

My background bridges customer success and technical execution. I've led a 1,000+ user deployment, built internal AI chatbots, earned an AI Product Manager certification, and work daily with HubSpot and data analytics tools. I also led a Data Science and Analytics team earlier in my career, giving me strong cross-functional experience working with product and engineering teams.

I'm bilingual in Spanish and English, experienced in managing multicultural remote teams across time zones, and passionate about the intersection of AI and customer experience. I'm actively seeking roles in Sales Engineering, Account Executive, or senior Customer Success at AI-focused companies where I can take on greater scope and impact.

Experience

Work history, roles, and key accomplishments

Current

Support Team Lead & CSM

Current

Digioh

May 2025 - Present (1 year)

Lead support and customer success for customer inquiries and resolution, and guide new clients through onboarding. Partner with enterprise customers to drive ongoing success and strategic growth.

Customer Success Customer Support Client Onboarding Enterprise Account Management Strategic Growth Quiz Building Conversion Strategy Stakeholder Collaboration

Data Analytics Team Lead

Analytics Town

Jan 2023 - Sep 2023 (8 months)

Led operations for a Data Science and Analytics team, including data warehousing and analytics delivery. Defined annual roadmaps with stakeholders and coordinated data models, pipelines, and visualization tools to generate insights.

Data Analytics Data Science Leadership Data Warehousing Roadmapping Data Modeling Data Pipelines Data Visualization Stakeholder Management

Business Operations Manager

Omega Rex Services Inc

Sep 2020 - Jun 2023 (2 years 9 months)

Served as a business analyst and project manager for e-commerce operations (primarily Amazon), focusing on data analysis, data visualization, and process optimization. Defined requirements and coordinated digital projects including maintaining a multi-sourced database for machine learning processes and process documentation.

E Commerce Operations Business Analysis Project Management Requirements Definition Data Analysis Data Visualization Process Optimization Database Management Machine Learning Process Data

Senior Data Analyst

Analytics Town

Feb 2022 - Jan 2023 (11 months)

Owned the data lifecycle for a large European retailer, including data collection, Google Analytics setup, reporting, and deriving insights. Coordinated data projects and products using BigQuery and visualization tools under an Agile methodology.

Data Lifecycle Management Google Analytics BigQuery Analytics Reporting Data Visualization Agile Delivery Project Coordination KPI Insights Analysis

Sales Reporting Analyst

Lenovo

Nov 2019 - Feb 2021 (1 year 3 months)

Managed sales reporting data flow for reseller and distributor sales in the NA region. Built and maintained reporting using MS Excel, Hyperion (SQL), and PowerQuery, and tracked results using CRM and KPIs.