Marcos Barnaba Chouhy

Serve as the primary client-facing liaison for a U.S.-based immigration law firm, coordinating ongoing client communication in English and Spanish. Support case pipeline management and client engagement processes across language-speaking segments.

Led greenfield Latin America market development, driving outbound prospecting and technical discovery to shape early-stage deals with telecom and critical infrastructure stakeholders. Evaluated feasibility and regulatory constraints while representing the company at industry trade shows.

Managed a global portfolio of 60+ customers on an AI-driven brand protection platform focused on phishing detection and takedown operations. Led recurring QBRs with SOC teams and security engineers, coordinating security-sensitive support and follow-ups.

Managed inbound B2B and B2C requests for interpretation and localization, specializing in time-sensitive over-the-phone interpretation use cases. Self-sourced and closed opportunities with minimal structured support and trained staff on service workflows during a transition period.

Owned renewals, expansion, and retention for 80+ cybersecurity accounts across enterprise, government, and mid-market segments. Grew renewal ARR from ~$740K to $2.0M+ over 3 years while sustaining ~90% gross retention through disciplined onboarding, QBRs, churn risk mitigation, and expansion strategy.

Promoted into operational ownership of high-visibility interpretation programs, replacing the department founder as primary lead. Managed ASL interpreter scheduling and delivery reliability for the U.S. Army, veterans’ services, and school districts across time zones while maintaining compliance during internal restructuring.

Owned inbound account management, pricing, delivery coordination, and expansion for translation, localization, and interpretation services for U.S. enterprise customers. Delivered $20K–$80K/month, hit a ~$250K peak in one month, expanded a dormant account to 22+ languages, and built a stable ~$25K/month recurring over-the-phone interpretation revenue stream.

Supported U.S. market entry for a foodservice and commodities export business by executing outbound business development targeting U.S. distributors and importers. Represented the company at international trade shows including SIAL Paris, IFE London, and SIAL Middle East.

Provided enterprise customer support in an SLA-driven environment, managing escalations, documentation, and issue resolution. Built foundational skills in technical communication and large-account operations.