Open to opportunities

Marcos Barnaba Chouhy

@marcosbarnabachouhy

Message

Customer-success driven account manager specializing in SaaS/B2B growth, retention, and expansion.

Argentina

Message

What I'm looking for

I seek a customer-facing role in SaaS/B2B where I can drive adoption, reduce churn, and grow accounts through strategic partnerships and scalable processes.

I am an account manager and customer success professional with extensive experience owning the full sales cycle and long-term client relationships across SaaS and B2B services.

I've been the first hire and sole regional lead in multiple roles, qualifying pipeline, leading onboarding, and running QBRs to drive adoption and retention.

My work has driven measurable outcomes: I managed 80+ SaaS accounts and delivered 40% YoY growth through upsell and cross-sell, scaled a small account to $100K/year recurring revenue, and led market expansion across LATAM.

I use a range of tools including Google Workspace, HubSpot, Microsoft Office, Salesforce, Slack, and Zoho CRM, and I prioritize client value, engagement, and sustainable growth.

Experience

Work history, roles, and key accomplishments

Current

Business Development Representative

Current

Windsor.ai

Jan 2026 - Present (0 months)

First BDR hire managing inbound and outbound outreach across email, LinkedIn, and phone; qualified trial users and generated sales-ready pipeline to support Account Executives.

Outbound Sales Lead Qualification Outbound Outreach LinkedIn Sales Navigator Pipeline Generation CRM (Hubspot Salesforce)

Account Executive

Asentria

Jun 2024 - Oct 2025 (1 year 4 months)

Sole AE for LATAM leading market expansion through partnerships and trade shows, increasing brand presence and driving product adoption across the region.

Sales Strategy Partnership Development Trade Shows Pipeline Management Negotiation CRM

Customer Success Manager

PhishFort

Jan 2023 - Dec 2024 (1 year 11 months)

First and only CSM supporting onboarding and process improvement for key accounts; led QBRs with fintech, crypto, and tech clients to strengthen engagement and retention.

Onboarding Process Improvement QBRs Customer Retention Account Management

Customer Success Manager

Faraday

Jan 2020 - Dec 2023 (3 years 11 months)

Owned onboarding, adoption, renewals, and expansion for 80+ SaaS accounts; drove 40% YoY revenue growth through upsell and cross-sell while reducing churn.

Onboarding Renewals Upsell Account Management CRM

Account Manager

Trusted Translations

Jan 2016 - Dec 2020 (4 years 11 months)

Managed 200+ client accounts for translation and localization services; scaled a small account into a $100K/year recurring client and handled invoicing, collections, and contract coordination.

Account Management Invoicing Collections Localization Services Relationship Management

Account Executive

SolutionBox

Jan 2012 - Dec 2014 (2 years 11 months)

First AE for the Patagonia Distribution subsidiary, led international sales and represented the company at major industry tradeshows to drive new business.

International Sales Trade Shows New Business Development Sales Presentations CRM Negotiation

Customer Service Representative

IBM

Jan 2009 - Dec 2012 (3 years 11 months)

Provided technical and navigational support for GM’s GlobalConnect platform, supporting dealerships across the U.S., Canada, and Mexico to ensure platform usability and issue resolution.

Technical Support Customer Service Troubleshooting Platform Support Ticketing Systems Documentation