Open to opportunities

Valeria Rodridguez

@valeriarodridguez

Message

Customer Success leader driving retention, automation, and scalable SaaS operations.

Argentina

Message

What I'm looking for

I seek a leadership role in Customer Success or Operations where I can scale CS teams, implement automation and AI workflows, and improve retention through data-driven processes and cross-functional collaboration.

I am a Customer Success leader with 6+ years in SaaS and B2B-B2C environments, focused on retention, user journey mapping, and CS strategy. I have led teams of 50+ across 24/7 operations and implemented AI-powered workflows that cut costs and response times.

My experience includes designing performance dashboards and KPIs, standardizing onboarding and intake processes, and integrating APIs to reduce manual errors. I improved CSAT by 20 points, automated 90% of requests with a chatbot saving $48K/month, and drove operational improvements across multiple organizations.

I combine project management, growth strategy, and UX-driven product insight to align cross-functional teams and scale customer-facing operations efficiently. I prioritize process automation, data-driven decision making, and coaching teams to deliver measurable results.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Garay Law

Jun 2025 - Present (5 months)

Optimized client intake and case workflows, improving response time by 40% and reducing document errors by 35% through process automation and dashboarded KPI monitoring.

Customer Retention Workflow Automation KPIs Process Standardization Cross Functional Collaboration VOC Analysis

Customer Success Manager

Cashea

Jan 2024 - Jun 2025 (1 year 5 months)

Led a 50+ person, 24/7 customer success operation, implemented an AI chatbot automating 90% of requests and saving $48K/month while improving CSAT from 60% to 80%+.

Team Leadership Chatbot CSAT Workflow Automation

Customer Success Manager

Posmit

Jan 2023 - Feb 2024 (1 year 1 month)

Improved onboarding efficiency by 25% and designed automated workflows that enabled 100%+ contact volume growth without headcount increase, using VOC insights to inform UX and operations.

Onboarding Efficiency VOC分析 Dashboarding Workflow Automation UX collaboration Process Standardization

Customer Success Coordinator

Ridery, C.A.

Sep 2021 - Apr 2023 (1 year 7 months)

Led a 26-person team in 24/7 operations, analyzed KPIs and ad performance to optimize acquisition spend, and designed dashboards that improved real-time operational efficiency by 30%.

KPI Analysis Team Leadership Dashboards Resource Allocation Data Driven Decision Making