I seek a role in a collaborative environment that fosters growth and innovation. Could be as a CSM, PM, Scrum Master, Account Manager, Medical Interpreter
Paola Robledo
@paolarobledo
Experienced Customer Success Operations Manager and Scrum Master. Counselor and Project Manager.
What I'm looking for
I am a passionate Customer Success Operations Manager with over 10 years of leadership experience in team management, branding, marketing, and corporate communications. My journey has been driven by a commitment to motivating people to become their best selves, and I thrive in environments that challenge me to grow and innovate.
Currently, I serve as a Customer Success Operations Manager at Variacode, where I leverage my skills in project management, strategy, and the Scrum framework to enhance customer satisfaction and operational efficiency. My previous roles have equipped me with a diverse skill set, including vendor management and customer care, allowing me to effectively lead teams and drive successful outcomes.
As a bilingual professional fluent in Spanish and English, I am adept at navigating multicultural environments and fostering strong relationships with clients and colleagues alike. I am excited about the opportunity to bring my expertise to a dynamic organization that values teamwork and innovation.
Experience
Work history, roles, and key accomplishments
Customer Success Operations Manager
Variacode
Jan 2022 - Present (3 years 5 months)
Coordinating global teams and planning projects to ensure adherence to processes. Successfully implemented new processes that contributed to achieving a less than 1% churn rate.
Certified Medical Interpreter
Freelance
Jan 2023 - Present (2 years 5 months)
Providing linguistic services as a certified medical interpreter for various clients including hospitals, universities, and government agencies. Handling inbound calls to facilitate communication in medical settings.
Onboarding Manager
HyperGuest
Jun 2021 - Jan 2022 (7 months)
Managed a team of onboarding agents to assist hotel chains and travel operators in utilizing the platform effectively, reducing the workload on the support department.
Project Manager Senior
Happy Mammoth
Jun 2020 - Jun 2021 (1 year)
Oversaw multiple production lines and vendor relationships, improving tracking processes and successfully closing multimillion-dollar deals with manufacturers.
Education
Degrees, certifications, and relevant coursework
Paola hasn't added their education
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Location
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Website
vimeo.com/340468627Salary expectations
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