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Josefina Tarris

@josefinatarris

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I’m a Revenue Operations leader with 15+ years scaling GTM and post-sales systems.

Argentina

Message

What I'm looking for

I’m looking to lead Revenue Operations and post-sales systems in a remote, async-first environment—owning pipeline visibility, customer health frameworks, and churn risk forecasting—where I can operate as a senior IC or team lead and drive measurable retention and growth.

I’m an Operations leader with 15+ years of experience in high-growth digital and SaaS environments, with a focus on designing and scaling revenue operations systems, GTM workflows, and post-sales processes across global teams. I build the infrastructure behind pipeline visibility, customer health frameworks, churn forecasting, and cross-functional alignment—backed by hands-on ownership across CRM, CS platforms, and analytics tooling.

At Superside (2020–2025), I owned end-to-end post-sales operations for a mixed portfolio (~$450K MRR, 30–35 accounts), driving 105%+ NRR YoY through proactive renewal management, upsell execution, and health-based risk segmentation. I designed and scaled tiered onboarding playbooks across customer segments—managing up to 8 simultaneous launches per month while reducing time-to-value across new accounts.

I also built and maintained account health dashboards in Planhat and Looker, delivering structured pipeline visibility, revenue risk alerts, and CSAT/NPS reporting to senior leadership. When the business scaled, I redesigned cross-functional workflows across Sales, Onboarding, and Creative to improve handoff quality—and I led structured performance management for a team of 7–9 project managers across US, EMEA, and LATAM time zones.

I’m comfortable operating as a senior IC or team lead in fully remote, async-first environments, and I’ve championed AI-augmented workflows across my teams by integrating Claude and ChatGPT into Figma pipelines and spreadsheet automation to reduce manual overhead. Earlier in my career, I led go-to-market execution and pricing rollouts at DAZN (including a churn-risk grandfathering strategy) and drove digital strategy and delivery at Ogilvy, Nokia/Microsoft, and Wunderman—grounding my work in measurable outcomes, operational rigor, and stakeholder trust.

Experience

Work history, roles, and key accomplishments

Account Director & Team Lead

Superside

Jan 2020 - Jan 2025 (5 years)

Owned end-to-end post-sales operations for a mixed portfolio (~$450K MRR, 30–35 accounts), achieving 105%+ NRR YoY through proactive renewal management and health-based risk segmentation. Built tiered onboarding playbooks, created Planhat/Looker account health dashboards, and led a 7–9 project manager team across US, EMEA, and LATAM time zones.

Revenue Operations Customer Success Operations NRR%Planhat Looker KPI Tracking AI Workflow Automation

Senior Product Manager

DAZN

Jan 2019 - Jan 2019 (0 months)

Led go-to-market execution for new market launches and pricing model rollouts, coordinating Product, QA, and Business across customer segments and markets. Drove an end-to-end feature rollout process and designed a grandfathering strategy that contributed to a 10% increase in platform engagement while reducing churn during pricing transitions.

Go To Market Pricing Strategy Rollout Customer Segmentation Churn Prevention

Senior Client Services Consultant

MediaCom

Jan 2018 - Jan 2018 (0 months)

Managed multimillion-euro media investments for The Coca-Cola Company across offline and digital channels, aligning objectives to measurable performance outcomes. Delivered data-driven optimization strategies that improved campaign ROI and strengthened executive-level relationships with a global strategic account.

ROI Analysis Client Relationship Management performance reporting

Head of Digital Strategy

Ogilvy

Jan 2014 - Jan 2017 (3 years)

Led digital strategy and end-to-end delivery for enterprise accounts including Toyota and Santander Bank, managing SVP-level stakeholder relationships across complex, multi-market engagements. Increased Toyota test-drive conversion rate and database by 10% through data-driven improvements, and rebuilt/secured Santander operations to prevent churn and unlock renewed growth.

Digital Strategy Delivery leadership Stakeholder Management Conversion Rate Optimization Retention Strategy

Digital Marketing Manager, LTA South

Nokia / Microsoft

Jan 2011 - Jan 2014 (3 years)

Owned digital marketing operations and an annual media budget of ~$2M across Argentina, Chile, and Peru, coordinating carrier e-commerce teams, external agencies, and multi-market media planning. Managed day-to-day marketing operations across markets to support campaign execution and delivery.

Digital Marketing Operations Marketing Budget Management Agency Management Campaign Delivery

Digital Project Manager

Wunderman

Jan 2009 - Jan 2011 (2 years)

Managed end-to-end delivery of digital projects, coordinating internal teams and client stakeholders to consistently deliver on time and within budget. Owned planning and execution across project lifecycles to meet delivery and performance commitments.

Digital Project Management Scheduling