Open to opportunities

Wendy Dimas

@wendydimas

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Bilingual virtual assistant specializing in executive support, customer service, and payment operations.

El Salvador

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What I'm looking for

I seek a role providing executive-level support or client-facing operations where I can use CRM and payment expertise, deliver high-touch service, and grow into leadership responsibilities.

I am a bilingual virtual assistant with broad experience in customer support, executive assistance, and payment analysis, consistently delivering organized, professional service under pressure.

Across roles from payments and credit approval to travel agency specialist, I handled direct client interactions, trained new agents, and supported loan and booking processes while maintaining accuracy and confidentiality.

As an executive assistant and intake specialist I managed calendars, travel, reports, and client onboarding, using CRMs and helpdesk tools to ensure smooth operations and strong client experiences.

Most recently I provided KPI-driven virtual assistant services and white-glove concierge care, overseeing invoicing, payroll, supplier communications, and elevated member relations with discretion and attention to detail.

Experience

Work history, roles, and key accomplishments

White Glove Concierge

The Gents Place

Jan 2024 - Dec 2025 (1 year 11 months)

Delivered personalized white-glove concierge service, managed reservations, anticipated member needs, and ensured elevated client experiences aligned with brand standards.

Client Relations Hospitality Attention To Detail Discrétion

Virtual Assistant

Teems

Jan 2021 - Dec 2024 (3 years 11 months)

Managed email communications, oversaw invoicing and payroll via PayPal and QuickBooks, and developed KPIs to track business performance while supporting suppliers and owners.

Quickbooks PayPal KPIs Invoicing Slack Monday.Com ClickUp

Intake Specialist

Natural Health Sherpa

Jan 2018 - Dec 2021 (3 years 11 months)

Collected and organized client information, entered data accurately into CRM systems, conducted preliminary document reviews, and ensured smooth client onboarding with confidentiality.

Data Entry Document Review Confidentiality Zendesk Freshdesk

Executive Assistant

Unknown

Jan 2016 - Dec 2018 (2 years 11 months)

Managed calendars, scheduled meetings, prepared reports and presentations, handled confidential documents, and coordinated travel arrangements for executives.

Calendar Management Travel Coordination Reporting Confidential Document Handling Office Administration Organization

Travel Agency Specialist

Orbitz

Jan 2012 - Dec 2016 (4 years 11 months)

Assisted clients with itineraries, flight fares, hotel bookings and car rentals; promoted to trainer, supervised nesting period, and conducted interviews and approvals for new agents.

Customer Service Training Ticketing Interviewing Multitasking

Payments and Credit Specialist

Unknown

Jan 2010 - Dec 2012 (2 years 11 months)

Managed direct customer interactions to process credit card payments, handle credit limit increases, and support loan approvals while maintaining accuracy and professionalism.