Open to opportunities

Gabriela Sorto

@gabrielasorto

Message

Experienced translator and virtual assistant with strong customer-service background.

El Salvador

Message

What I'm looking for

I’m looking for a role using my translation and administrative skills in a collaborative, client-focused environment with growth and varied responsibilities.

I am a dedicated translator and interpreter with extensive experience supporting clients across administration, customer service, recruitment, and legal translation. I have delivered accurate translations for websites and legal documents while managing client communications and scheduling.

My background includes roles as a virtual assistant, recruiter, and customer representative where I managed full hiring cycles, performed candidate screening, and supported day-to-day operations for realty, legal, dental, and design professionals.

I have strengthened customer relationships by educating and assisting clients on insurance and health program usage, validating data, and providing tailored recommendations. I consistently focus on accuracy, clear communication, and meeting stakeholder needs.

I hold a major in English and multiple diplomas in legal, audiovisual, and advanced grammar translation, and I seek roles where I can apply my language expertise, administrative strengths, and client-focused service to support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Representative

Current

Sykes El Salvador LTDA.

Feb 2021 - Present (4 years 8 months)

Educates and guides customers on disease management and healthy living programs, supports portal usage, validates insured data, and provides plan benefit details to improve member outcomes.

Customer Service Data Validation Phone Support Patient Education Benefits Communication

Recruiter Assistant

Veronica’s Insurance

Jan 2020 - Jan 2021 (1 year)

Managed full hiring cycle tasks including posting openings, screening candidates, scheduling interviews, administering skills tests, and coordinating with hiring managers to source qualified talent.

Recruiting Interview Coordination Job Posting Resume Review HR & Administration

Virtual Assistant

Virtual Wolves

May 2019 - Dec 2019 (7 months)

Executed HR-related tasks including filing bank statements, updating customer records, creating progress reports, and scheduling client meetings to support operations.

Human Resources Data Entry Record keeping Reporting Scheduling Client Communication Administrative Support Documentation

Virtual Assistant

Sonrie

Jul 2018 - May 2019 (10 months)

Managed website translations and legal document review, performed data entry for legal documents, and maintained calendars and correspondence to support legal workflows.

Translation Data Entry Calendar Management Administrative Support Quality Assurance Localization

Virtual Assistant

Uassist.me

Feb 2015 - Jun 2018 (3 years 4 months)

Provided administrative support to realty, legal, dental, and design clients, handling appointment scheduling, phone and email management, and basic bookkeeping to streamline operations.

Scheduling Bookkeeping Client Communication Administrative Support CRM Data Entry

Sales Representative

Convergys

Jan 2014 - Jan 2015 (1 year)

Sold technical support and antivirus packages for HP customers, upsold upgrades and served as primary point of contact for new customers, delivering strong customer service and meeting sales targets.