Luis Ayala
@luisayala
Passionate English Major with experience in curriculum design.
What I'm looking for
I am an English Major with a TOEFL certification, dedicated to creating customized curriculum and delivering engaging lessons to diverse learners. My experience spans over a decade in various educational and administrative roles, where I have honed my skills in fostering supportive learning environments and enhancing student engagement.
Throughout my career, I have worked as an Administrative Assistant at Francisco Gavidia University, where I managed correspondence, scheduling, and document organization. My role involved assisting in legal document preparation and evidence gathering, showcasing my ability to handle complex tasks efficiently. Additionally, I have experience in customer service, where I led teams and optimized performance to meet targets, further enhancing my leadership and communication skills.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Francisco Gavidia University
Jan 2019 - Apr 2024 (5 years 3 months)
Managed correspondence, scheduling, and document organization. Assisted in legal document preparation and evidence gathering while providing administrative support during trials and hearings.
Customer Service Representative
The Office Gurus
Jan 2018 - Jan 2019 (11 months)
Offered advanced technical support, acted as a subject matter expert, and collaborated to resolve complex issues while maintaining accurate records and contributing to knowledge base development.
Customer Service Representative/Sales Team Leader
Concentrix El Salvador
Jan 2013 - Jan 2018 (5 years)
Provided excellent customer service, managed a team, and optimized performance to meet targets while handling escalated issues and collaborating across departments.
Education
Degrees, certifications, and relevant coursework
Francisco Gavidia University
Bachelor of Arts, English
2014 - 2024
Pursuing a degree in English Major with a focus on curriculum design. Developed skills in creating customized curriculum and delivering engaging lessons to diverse learners.
Colegio Santa Cecilia
High School Diploma, General Studies
2003 - 2008
Completed High School education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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