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@kevindelgadosalazar
Results-driven Technical Support Specialist
As a dedicated and results-driven Technical Support Specialist, I leverage my strong background in troubleshooting complex technical issues and providing exceptional customer service to deliver comprehensive solutions and ensure customer satisfaction.
With a solid foundation in programming languages, software development methodologies, and system architectures, I possess the technical expertise to identify and resolve technical challenges efficiently, staying up-to-date with the latest technological advancements.
My experience in technical support has honed my problem-solving skills, and I have developed a customer-centric approach. I excel at managing multiple priorities, remaining calm under pressure, and consistently delivering timely solutions. My interpersonal skills allow me to establish positive relationships with clients and colleagues, fostering a collaborative and productive work environment.
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Work history, roles, and key accomplishments
Osuuskauppa keskimaa
Sep 2024 - Oct 2024 (1 month)
• Stock management ensuring availability of the products at all time
• Product displaying improving visibility and legibility for the costumers
• Order managing fulfilling 100% of customer requests and properly packing for its delivery
• Ensuring customer satisfaction providing help with the best customer service practices
Finnish Red Cross - Suomen Punainen Risti
Mar 2024 - Apr 2024 (1 month)
Language improvement internship
Concentrix
Sep 2022 - Feb 2023 (5 months)
Provided technical support to clients in real-time, managed multiple cases, and performed order management and billing processing
Construindustria
Feb 2022 - Jun 2022 (4 months)
Optimized processes, automated tasks, and managed inventory and sales
Icollect
Jan 2022 - Feb 2022 (1 month)
Managed client accounts, balanced ledgers, and contacted clients for payments
Grugar de Centro America S.A
Oct 2021 - Nov 2021 (1 month)
Assisted in production, handled machinery, and performed quality control
Grugar
Sep 2020 - Oct 2020 (1 month)
Packed and shipped products, managed inventory, and ensured timely delivery
Bridgestone Americas
Jan 2020 - Jan 2020 (0 months)
Read and created documentation for legacy code, created macros, and collaborated with team members
Degrees, certifications, and relevant coursework
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