Kevin Delgado Salazar
@kevindelgadosalazar
Results-driven Technical Support Specialist
What I'm looking for
As a dedicated and results-driven Technical Support Specialist, I leverage my strong background in troubleshooting complex technical issues and providing exceptional customer service to deliver comprehensive solutions and ensure customer satisfaction.
With a solid foundation in programming languages, software development methodologies, and system architectures, I possess the technical expertise to identify and resolve technical challenges efficiently, staying up-to-date with the latest technological advancements.
My experience in technical support has honed my problem-solving skills, and I have developed a customer-centric approach. I excel at managing multiple priorities, remaining calm under pressure, and consistently delivering timely solutions. My interpersonal skills allow me to establish positive relationships with clients and colleagues, fostering a collaborative and productive work environment.
Experience
Work history, roles, and key accomplishments
Internship Trainee
Finnish Red Cross - Suomen Punainen Risti
Mar 2024 - Apr 2024 (1 month)
Language improvement internship
Technical Support Agent
Concentrix
Sep 2022 - Feb 2023 (5 months)
Provided technical support to clients in real-time, managed multiple cases, and performed order management and billing processing
IT Support Technician
Construindustria
Feb 2022 - Jun 2022 (4 months)
Optimized processes, automated tasks, and managed inventory and sales
Collections Representative
Icollect
Jan 2022 - Feb 2022 (1 month)
Managed client accounts, balanced ledgers, and contacted clients for payments
Production Assistant
Grugar de Centro America S.A
Oct 2021 - Nov 2021 (1 month)
Assisted in production, handled machinery, and performed quality control
Shipping Clerk
Grugar
Sep 2020 - Oct 2020 (1 month)
Packed and shipped products, managed inventory, and ensured timely delivery
Software Engineer
Bridgestone Americas
Jan 2020 - Jan 2020 (0 months)
Read and created documentation for legacy code, created macros, and collaborated with team members
Education
Degrees, certifications, and relevant coursework
Kevin hasn't added their education
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