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Kevin Delgado SalazarKS
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Kevin Delgado Salazar

@kevindelgadosalazar

Results-driven Technical Support Specialist

Costa Rica
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What I'm looking for

Seeking a challenging role that leverages my technical expertise, customer-focused mindset, and dedication to excellence to make a tangible impact within the organization.

As a dedicated and results-driven Technical Support Specialist, I leverage my strong background in troubleshooting complex technical issues and providing exceptional customer service to deliver comprehensive solutions and ensure customer satisfaction.

With a solid foundation in programming languages, software development methodologies, and system architectures, I possess the technical expertise to identify and resolve technical challenges efficiently, staying up-to-date with the latest technological advancements.

My experience in technical support has honed my problem-solving skills, and I have developed a customer-centric approach. I excel at managing multiple priorities, remaining calm under pressure, and consistently delivering timely solutions. My interpersonal skills allow me to establish positive relationships with clients and colleagues, fostering a collaborative and productive work environment.

Experience

Work history, roles, and key accomplishments

OK

Internship

Osuuskauppa keskimaa

Sep 2024 - Oct 2024 (1 month)

• Stock management ensuring availability of the products at all time
• Product displaying improving visibility and legibility for the costumers
• Order managing fulfilling 100% of customer requests and properly packing for its delivery
• Ensuring customer satisfaction providing help with the best customer service practices

Concentrix logoCO

Technical Support Agent

Concentrix

Sep 2022 - Feb 2023 (5 months)

Provided technical support to clients in real-time, managed multiple cases, and performed order management and billing processing

IC

Collections Representative

Icollect

Jan 2022 - Feb 2022 (1 month)

Managed client accounts, balanced ledgers, and contacted clients for payments

GS

Production Assistant

Grugar de Centro America S.A

Oct 2021 - Nov 2021 (1 month)

Assisted in production, handled machinery, and performed quality control

Education

Degrees, certifications, and relevant coursework

Kevin hasn't added their education

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