Looking for a job

Daniela Acevedo Cubillo

@danielaacevedocubill

Computer Engineering graduate passionate about software development, problem-solving, and building reliable technology solutions.

Costa Rica

Message

What I'm looking for

I’m interested in junior software development, web development, application support, and technical support roles, as well as software development internships and trainee programs where I can contribute, learn from experienced teammates, and grow. I’m open to on-site, hybrid, and remote opportunities.

Computer Engineering graduate with hands-on experience in software development, application support, and technical troubleshooting. Skilled in C#, .NET, SQL, JavaScript, REST APIs, and Git, with experience building web applications through academic and personal projects. I also bring professional experience in problem-solving, technical documentation, and supporting enterprise applications. I'm currently seeking remote and freelance opportunities in software development, QA, application support, and AI-related projects where I can contribute, learn, and continue growing as a software professional.

Experience

Work history, roles, and key accomplishments

Service Desk Agent | Technical Support

Fujitsu

Nov 2023 - Aug 2026 (2 years 9 months)

- Resolved 678 technical incidents in a three-month period, averaging 226 resolutions per month while maintaining established SLA requirements.
- Achieved an approximately 82% First Contact Resolution (FCR) rate from May to July 2026, resolving most reported issues without additional escalation.
- Troubleshot and resolved technical and application issues across Windows, Microsoft 365, Active Direc