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@gersonbadilla
IT Support Technician with 4+ years of experience, skilled in troubleshooting and customer service.
Costa RicaIT Support Technician with over 3 years of experience in technical support and escalation environments, and 4 years in customer service. Passionate about science and technology. Skilled in troubleshooting hardware and software issues, with a solid background in finance and credit. Seeking to leverage my expertise to improve operational efficiency and customer satisfaction.
Work history, roles, and key accomplishments
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Kaiser Permanente
Mar 2024 - Jan 2025 (10 months)
Provided advanced remote technical support for medical IoT devices, diagnosed hardware and software issues on Windows and macOS, managed service tickets using ServiceNow and Salesforce, and collaborated with IT security teams to enhance system integrity.
Teleperformance (Cardworks)
Sep 2023 - Mar 2024 (6 months)
Delivered exceptional customer service, assisted customers with banking transactions, managed payments and refunds, and ensured compliance with U.S. credit laws.
JLL (GREF)
Feb 2023 - Aug 2023 (6 months)
Assisted in implementing employee commute programs for Amazon, provided customer service to employees, and maintained program documentation.
Wipro – CITI Bank Account
May 2022 - Dec 2022 (7 months)
Provided Level 1 and 2 technical support, logged issues in ServiceNow, identified recurring problems, and collaborated with technical teams to resolve complex issues.
Concentrix – Avalon Account
Dec 2019 - Apr 2022 (2 years 4 months)
Resolved complex software and hardware issues, supervised junior advisors, documented errors, and handled escalated customer situations with professionalism.
Degrees, certifications, and relevant coursework
FUBachelor of Computer Science, Computer Science
2022 -
Technical Diploma, Accounting
2012 - 2017
Completed a Technical Diploma in Accounting, gaining foundational knowledge in accounting principles and practices.
Software and tools used professionally
Costa RicaYou can contact Gerson and 90k+ other talented remote workers on Himalayas.
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