Rafa Barboza - Prime Video Catalog Associate - Amazon Support Services Costa Rica S.L.A. | Himalayas
Rafa BarbozaRB
Open to opportunities

Rafa Barboza

@rafabarboza

Results-driven professional with expertise in quality assurance and software development.

Costa Rica

What I'm looking for

I am seeking a role that challenges me and allows for innovation while fostering a collaborative company culture.

I am a results-driven professional with extensive experience in quality assurance and software development. My career has been marked by a commitment to maintaining exceptional accuracy standards while managing time-sensitive content operations. I excel in stakeholder management and complex problem-solving, particularly in fast-paced digital media environments. My ability to handle confidential data with integrity has allowed me to consistently meet demanding deadlines.

Throughout my career, I have combined technical proficiency with strong analytical capabilities to deliver high-quality results. Currently, I lead quality assurance for sports content at Amazon, ensuring 100% accuracy across multiple platforms. My previous roles have equipped me with a diverse skill set, including programming in various languages and managing database operations. I am passionate about leveraging my skills in challenging roles that drive innovation and operational excellence.

Experience

Work history, roles, and key accomplishments

AS
Current

Prime Video Catalog Associate

Amazon Support Services Costa Rica S.L.A.

Jan 2024 - Present (1 year 5 months)

Led quality assurance for sports content across multiple platforms, ensuring 100% accuracy and executing real-time quality control during live sporting events. Managed time-sensitive metadata updates and VOD content publishing, while identifying operational gaps and implementing optimization initiatives to improve process efficiency. Coordinated cross-platform verification and collaborated with in

CE

Software Engineer

CAPRIS ENGINEERING

Jan 2023 - Dec 2024 (1 year 11 months)

Performed front-end, back-end, API, and stored procedure programming for Intel projects, working within sprints. Utilized languages such as PHP, JavaScript, HTML, SQL, and Angular, alongside tools like MySQL and Postman for database requests. Responsible for troubleshooting, implementing Excel reports with PivotTables and VBA, and managing website migration and modifications with IIS.

TE

Technical Support Engineer Stage 2

TEK EXPERTS

Jan 2021 - Dec 2023 (2 years 11 months)

Resolved daily cases related to backup and recovery from Virtual Machines and On-premises environments using Azure services. Utilized internal tools like Kusto and ASC, and performed troubleshooting via email, phone calls, and remote sessions. Investigated different scenarios using SQL-based code and PowerShell, collaborating with internal departments to resolve issues.

AS

CSNA Resolution Specialist

Amazon Support Services Costa Rica S.L.A.

Jan 2020 - Dec 2021 (1 year 11 months)

Provided customer service support through emails, phone calls, and chats, specifically handling English contacts for the USA market. Managed customer concessions and served as an escalation path for complex problem-solving. Demonstrated strong communication and problem-solving skills while handling confidential data.

WO

Junior Software Developer

WOOTIT

Jan 2021 - Dec 2021 (11 months)

Handled daily ticket resolutions for the web platform and contributed to the development and implementation of new ideas. Provided ongoing support and maintenance for the platform, resolving requests by modifying and configuring features. Utilized HTML, ColdFusion, JavaScript, SQL, C#, and CSS on a daily basis.

AS

Shipping and Delivery Support

Amazon Support Services Costa Rica S.L.A.

Jan 2019 - Dec 2020 (1 year 11 months)

Provided customer service for shipping and delivery related issues via emails, phone calls, and chats. Collaborated with internal and external service providers to resolve delivery problems. Managed inbound, proactive, and in-station services to ensure timely deliveries.

CS

Technical Department Assistant

CTVO SEGURIDAD DE COSTA RICA S.A

Jan 2017 - Dec 2017 (11 months)

Collaborated on the process and integration of electrical circuits and structural cabling in electrical security devices. Performed maintenance of security devices on ATMs. Responsible for the installation and configuration of security devices at various entities, including Scotiabank.

HI

Intern

HIDROTICA

Jan 2016 - Dec 2016 (11 months)

Assisted in the repair, installation, and technical revisions of water pumps. Gained practical experience in equipment maintenance and technical support within an industrial setting. Contributed to ensuring the proper functioning of critical infrastructure.

Education

Degrees, certifications, and relevant coursework

UA

Universidad Americana

Bachillerato en Ingeniería en sistemas, Ingeniería en sistemas

Currently pursuing a Bachelor's degree in Systems Engineering. The curriculum focuses on core principles of systems design, development, and implementation.

CQ

Colegio Técnico Máximo Quesada

Técnico Medio en Electrónica Industrial, Electrónica Industrial

Completed a Technical Degree in Industrial Electronics, acquiring specialized knowledge and practical skills in electronic systems. Concurrently obtained a High School Diploma.

Tech stack

Software and tools used professionally

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