Rafa Barboza

Led quality assurance for sports content across multiple platforms, ensuring 100% accuracy and executing real-time quality control during live sporting events. Managed time-sensitive metadata updates and VOD content publishing, while identifying operational gaps and implementing optimization initiatives to improve process efficiency. Coordinated cross-platform verification and collaborated with in

Performed front-end, back-end, API, and stored procedure programming for Intel projects, working within sprints. Utilized languages such as PHP, JavaScript, HTML, SQL, and Angular, alongside tools like MySQL and Postman for database requests. Responsible for troubleshooting, implementing Excel reports with PivotTables and VBA, and managing website migration and modifications with IIS.

Resolved daily cases related to backup and recovery from Virtual Machines and On-premises environments using Azure services. Utilized internal tools like Kusto and ASC, and performed troubleshooting via email, phone calls, and remote sessions. Investigated different scenarios using SQL-based code and PowerShell, collaborating with internal departments to resolve issues.

Provided customer service support through emails, phone calls, and chats, specifically handling English contacts for the USA market. Managed customer concessions and served as an escalation path for complex problem-solving. Demonstrated strong communication and problem-solving skills while handling confidential data.

Handled daily ticket resolutions for the web platform and contributed to the development and implementation of new ideas. Provided ongoing support and maintenance for the platform, resolving requests by modifying and configuring features. Utilized HTML, ColdFusion, JavaScript, SQL, C#, and CSS on a daily basis.

Provided customer service for shipping and delivery related issues via emails, phone calls, and chats. Collaborated with internal and external service providers to resolve delivery problems. Managed inbound, proactive, and in-station services to ensure timely deliveries.

Collaborated on the process and integration of electrical circuits and structural cabling in electrical security devices. Performed maintenance of security devices on ATMs. Responsible for the installation and configuration of security devices at various entities, including Scotiabank.

Assisted in the repair, installation, and technical revisions of water pumps. Gained practical experience in equipment maintenance and technical support within an industrial setting. Contributed to ensuring the proper functioning of critical infrastructure.

Currently pursuing a Bachelor's degree in Systems Engineering. The curriculum focuses on core principles of systems design, development, and implementation.

Completed a Technical Degree in Industrial Electronics, acquiring specialized knowledge and practical skills in electronic systems. Concurrently obtained a High School Diploma.